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Outlook receive stamp incorrect

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One of my users are having an issue with MS Outlook. The received time stamp on all incoming email is an hour behind the current time. This user is the only one experiencing this problem. I have checked the time zones on the exchange server, Windows on the client machine and Outlook on the client machine. All settings are in the correct time zone. I sent her a test email and although her Windows’ time displays correctly her email still displays an hour behind. Thanks in advance for all help.
Rick

Topic

Time Stamp

In reply to Outlook receive stamp incorrect

It’s really funny that I just had the same thing happen yesterday. I finally found the time on our Fortigate Firewall was not up to DST and caused some of our user’s time stamp to be an hour behind. I checked the box on it to Automatically Adjust for Daylight Saving Time and that took care of it. Check the time on your firewall.

Firewall time

In reply to Time Stamp

Would the firewall still be a factor with inner-office email? Either way, I will check the time on the firewall and let you know. Thanks!

Checked Firewall

In reply to Time Stamp

Unfortunately, the firewall already had the DST checked.

Oops, Retraction time.

In reply to Time Stamp

I guess this will teach me to further test a fix before speaking. I just now heard back from my user that the Outlook time is still an hour behind and the time on her machine was an hour behind now. Apparently, that was not the fix. Sorry for the wrong info awhile ago. I’m still looking too.

“Outlook on the client machine”…

In reply to Outlook receive stamp incorrect

… does that mean you went to Tools>Options, then clicked CalendarOptions button and then the TimeZone button — and “current time zone” setting is okay?

Calendar options

In reply to “Outlook on the client machine”…

I just connected to my user and check that. Her Time Zone was correct but the Adjust for Daylight Savings Time was not checked. I checked it and asked her to let me know if it works. Thanks for the suggestion.

May not after all…

In reply to Calendar options

Hmmm, changing the time zone or DST check in Outlook caused my Windows clock to change also. Did this happen to your user?

I don’t remember that happening on earlier versions. We are running Outlook 2003 on WinXP, and have more global policies running now (the details of which I am not privy to).

Just checked it

In reply to May not after all…

again this morning and it is correct. Her PC time and Outlook time was exact. That’s what we are running too on most of our PCs, Outlook 2003 and WinXP Pro with a 2003 Server.

Again, thanks for the help. I presume you have the DST checked in both places?

looked at DST checkbox

In reply to Calendar options

So far, all settings seem to be correct for the server, Windows and Outlook timezones with DST checkboxes already selected. I am going through Tools>Options>Calendar Options>Time Zone in Outlook. Unfortunately, the user’s email is still an hour behind. Is there another setting that I could be overlooking?

Try this…

In reply to looked at DST checkbox

You may want try removing her Outlook profile and recreating it.

an hour behind the current time

In reply to Try this…

I have the same problem like rmillz

One of my users are having an issue with MS Outlook. The received time stamp on all incoming email is an hour behind the current time.

in same condition..
User: win XP
Outlook: 2003
server: 2003

I read your last post and the user still with same problem ..

Change Time Zone

In reply to an hour behind the current time

Same problem, but managed to solve it this way:

Changed the Time Zone from my real settings (GMT +03.00 Nairobi) to GMT Greenwich Mean Time:Dublin, Edinburgh, Lisbon.

I am interested in knowing why this becomes necessary all of a sudden.

You can actually see the time changing as you switch from one time zone to another.

changing Time zone in Outlook worked

In reply to “Outlook on the client machine”…

thank You, I have never realized that You can set custom time zone for Outlook. So I just had to correct the settings in Options > Calendar Options > Time zone… and now I have correct time in my Outlook messages.

Solved!

In reply to Outlook receive stamp incorrect

Problem solved applying this fix:

(remember to choose your language)

http://www.microsoft.com/downloads/details.aspx?FamilyId=05BDD58F-45DE-406B-821D-EB23659264DE&displaylang=en

Regards,
Martin

[Author]

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