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  • #2195324

    Outlook receive stamp incorrect

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    by rmillz ·

    One of my users are having an issue with MS Outlook. The received time stamp on all incoming email is an hour behind the current time. This user is the only one experiencing this problem. I have checked the time zones on the exchange server, Windows on the client machine and Outlook on the client machine. All settings are in the correct time zone. I sent her a test email and although her Windows’ time displays correctly her email still displays an hour behind. Thanks in advance for all help.
    Rick

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    • #3154421

      Time Stamp

      by old guy ·

      In reply to Outlook receive stamp incorrect

      It’s really funny that I just had the same thing happen yesterday. I finally found the time on our Fortigate Firewall was not up to DST and caused some of our user’s time stamp to be an hour behind. I checked the box on it to Automatically Adjust for Daylight Saving Time and that took care of it. Check the time on your firewall.

      • #3154409

        Firewall time

        by rmillz ·

        In reply to Time Stamp

        Would the firewall still be a factor with inner-office email? Either way, I will check the time on the firewall and let you know. Thanks!

      • #3154408

        Checked Firewall

        by rmillz ·

        In reply to Time Stamp

        Unfortunately, the firewall already had the DST checked.

      • #3154396

        Oops, Retraction time.

        by old guy ·

        In reply to Time Stamp

        I guess this will teach me to further test a fix before speaking. I just now heard back from my user that the Outlook time is still an hour behind and the time on her machine was an hour behind now. Apparently, that was not the fix. Sorry for the wrong info awhile ago. I’m still looking too.

    • #3152280

      “Outlook on the client machine”…

      by goal120 ·

      In reply to Outlook receive stamp incorrect

      … does that mean you went to Tools>Options, then clicked CalendarOptions button and then the TimeZone button — and “current time zone” setting is okay?

      • #3152267

        Calendar options

        by old guy ·

        In reply to “Outlook on the client machine”…

        I just connected to my user and check that. Her Time Zone was correct but the Adjust for Daylight Savings Time was not checked. I checked it and asked her to let me know if it works. Thanks for the suggestion.

        • #3152164

          May not after all…

          by goal120 ·

          In reply to Calendar options

          Hmmm, changing the time zone or DST check in Outlook caused my Windows clock to change also. Did this happen to your user?

          I don’t remember that happening on earlier versions. We are running Outlook 2003 on WinXP, and have more global policies running now (the details of which I am not privy to).

        • #3153491

          Just checked it

          by old guy ·

          In reply to May not after all…

          again this morning and it is correct. Her PC time and Outlook time was exact. That’s what we are running too on most of our PCs, Outlook 2003 and WinXP Pro with a 2003 Server.

          Again, thanks for the help. I presume you have the DST checked in both places?

        • #3153485

          looked at DST checkbox

          by rmillz ·

          In reply to Calendar options

          So far, all settings seem to be correct for the server, Windows and Outlook timezones with DST checkboxes already selected. I am going through Tools>Options>Calendar Options>Time Zone in Outlook. Unfortunately, the user’s email is still an hour behind. Is there another setting that I could be overlooking?

        • #3277877

          Try this…

          by g.luis ·

          In reply to looked at DST checkbox

          You may want try removing her Outlook profile and recreating it.

        • #3212778

          an hour behind the current time

          by eduardo_alcaraz ·

          In reply to Try this…

          I have the same problem like rmillz

          One of my users are having an issue with MS Outlook. The received time stamp on all incoming email is an hour behind the current time.

          in same condition..
          User: win XP
          Outlook: 2003
          server: 2003

          I read your last post and the user still with same problem ..

        • #3290537

          Change Time Zone

          by majwang ·

          In reply to an hour behind the current time

          Same problem, but managed to solve it this way:

          Changed the Time Zone from my real settings (GMT +03.00 Nairobi) to GMT Greenwich Mean Time:Dublin, Edinburgh, Lisbon.

          I am interested in knowing why this becomes necessary all of a sudden.

          You can actually see the time changing as you switch from one time zone to another.

      • #2559146

        changing Time zone in Outlook worked

        by mareck82 ·

        In reply to “Outlook on the client machine”…

        thank You, I have never realized that You can set custom time zone for Outlook. So I just had to correct the settings in Options > Calendar Options > Time zone… and now I have correct time in my Outlook messages.

    • #2992573

      Solved!

      by martinnr ·

      In reply to Outlook receive stamp incorrect

      Problem solved applying this fix:

      (remember to choose your language)

      http://www.microsoft.com/downloads/details.aspx?FamilyId=05BDD58F-45DE-406B-821D-EB23659264DE&displaylang=en

      Regards,
      Martin

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