I monitor two mailboxes, my personal mailbox and our company’s Help Desk.
I have set up a rule for my personal mailbox for incoming Trouble Tickets form staff members.
I would like to set up a Rule for the Help Desk mailbox to notify me of incoming e-mail. When I set up a rule and test it (the To: field, an employee would type To: Help Desk) I do not get a notification because the rules are applying to my mailbox only.
Can anyone help?
Thank you for your time.
