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Outlook - Send Receipt

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3 replies

by kimscomputing

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I have a customer who cannot active the send receipt in outlook. Under Tools-Options-Security I see a send receipt which on my computer is available but on her computer both the lower two options are grayed out. Is there a security that turns the option off? How do I turn it back on.

3 replies

by q2ggirl

The lower two options will remain grayed out unless you have your mail configured for Internet email.

You can try going to Tools\Options\Email Options\Tracking Options\

and check request a delivery receipt and read receipt.

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