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Outlook & SMTP issues?

By Candy ·
Sony Vaio XP Pro SP2 laptop
Outlook 2K3

I'm unable to get Outlook to send or receive POP3 email on the above laptop in our offices. I've had similar issues (POP3) with XP desktops, and resolved the problem by installing the MS Firewall from our 2K SBS. Once the Firewall was installed, it worked like a charm.

However, I can't do that with this laptop, as the user is mobile, traveling between home, various offices, worksites, and campuses. He has Norton Internet Security installed.

When the user is at home, he can send and receive email just fine. When he's in our offices (main and remote) it just won't go.

I've tried using the same Incoming and Outgoing server information that he uses at home:
Incoming -
Outgoing -
(these were recommended by the ISP itself, and it works for him at home)

I've tried using the same Incoming and company Outgoing server information at our office, and others, and it won't work:
Incoming -
Outgoing -

Yes, I've checked, unchecked, rechecked, and double-checked the 'SMTP server requires authentication' box.

Can anyone tell me
a) why the desktops would would work -after- the firewall was installed, but not before?
b) what the heck do I try next with the laptop? The user -really- needs to be able to keep up with his email all day long, and it's been very frustrating for both of us.


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by lmayeda In reply to Outlook & SMTP issues?

When the laptop is in the office, is it logged on to the domain and can it see the PCs on the network? Are there other desktops at the office using POP3 for email or is everyone using a mail server? XPs comes with the firewall default as "on". I've also had firewall conflicts with Norton Antivirus installed. You may want to try uninstalling Norton, turn the XP firewall off, connect to the lan domain, setup email, then re-install Norton and re-set the XP firewall. Good Luck

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by Candy In reply to

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by Candy In reply to Outlook & SMTP issues?


Yes, the odd times the user's in our office, the laptop is logged on to the domain and can see other machines. The same can be said for other offices he goes to.
And, yes, there are other comps, both desktop and laptop, that draw in POP3 without problem. 'Course, they're Win2K, instead of XP.

I've fiddled with the XP firewall as well, but maybe I'm not getting the right combination of settings at the right time all at once. I'll give it another go, see what I can come up with, and report back - as soon as I can get my hands on that laptop again.

Thank you.

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by Candy In reply to Outlook & SMTP issues?


I'm still here, waiting to get ahold of the laptop from the user. Apparently, he's happy with how it's functioning, because I haven't received any 11:30 p.m. phone calls to the contrary.

I'll leave this for a bit longer, then close and award accordingly if I can't move forward with this issue.

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by Candy In reply to Outlook & SMTP issues?

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