Win2K SBS
Sony Vaio XP Pro SP2 laptop
Outlook 2K3
I’m unable to get Outlook to send or receive POP3 email on the above laptop in our offices. I’ve had similar issues (POP3) with XP desktops, and resolved the problem by installing the MS Firewall from our 2K SBS. Once the Firewall was installed, it worked like a charm.
However, I can’t do that with this laptop, as the user is mobile, traveling between home, various offices, worksites, and campuses. He has Norton Internet Security installed.
When the user is at home, he can send and receive email just fine. When he’s in our offices (main and remote) it just won’t go.
I’ve tried using the same Incoming and Outgoing server information that he uses at home:
Incoming – mail.server.com
Outgoing – mail.server.com
(these were recommended by the ISP itself, and it works for him at home)
I’ve tried using the same Incoming and company Outgoing server information at our office, and others, and it won’t work:
Incoming – mail.server.com
Outgoing – smtp.otherserver.com
Yes, I’ve checked, unchecked, rechecked, and double-checked the ‘SMTP server requires authentication’ box.
Can anyone tell me
a) why the desktops would would work -after- the firewall was installed, but not before?
b) what the heck do I try next with the laptop? The user -really- needs to be able to keep up with his email all day long, and it’s been very frustrating for both of us.
Anything?
C~