General discussion


Outlook ''

By matt.wong ·
Here's the scenario:

Using: Outlook 2002 & Exchange 2000
User is composing/replying/forwarding an email message. In the To box, he types in the full email address in the format and then hits Send. The receipient(s) call him back saying they never got it. He looks into his Sent Items folder and finds that the email he sent has the following in the To box: '' which didn't have this format when he sent it. Any ideas?

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Comments

Collapse -

by sgt_shultz In reply to Outlook '=SMTP:name@compa ...

OL2002: E-mail Address Type Appears as SMTP When You Add Recipient from Offline Address Book
View products that this article applies to.
This article was previously published under Q292**5
When you work offline and add a name from the offline Address Book to the personal Address Book (PAB), the e-mail type for the personal Address Book entry is SMTP instead of Exchange.
This behavior can occur if you select the default No Details option when you download the offline Address Book.
To work around this behavior, use the Full Details setting when you download the offline Address Book.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article

Related Discussions

Related Forums