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Outlook taking 97%-99% CPU time

By scanpos ·
Outlook will aquire 97-99% of the CPU time within one minute of running Outlook.exe. This will happen when Outlook is activated by running Outlook.exe directly, or from a shortcut icon, as well as by running Outlook indirectly from ActiveSync when a PocketPC is being syncronized.

I have been running Office 2000 on Windows 2000 for several months without problems. I have been able to syncronize to my PocketPC successfully as well, until a few weeks ago.
Other circumstances required that Iperform an FDISK on my hard drive and reload Windows 2000 and all of my applications, including Office 2000. I am connected to the Internet through ADSL and I use ZoneAlarm Pro for a firewall and Norton Anti-Virus for virus protection. I also visit Gibson Research at grc.com for utilities that will look for bots and spy programs on my workstation. No viruses, bots, spies, ect... NONE have been found on my workstation, but when I run Outlook 2000 my CPU usage jumps to 97-99% within one minuteand it hangs there. My PocketPC is now not syncronizing properly and I have unresolved items that I can not get rid of. Syncronization to the PocketPC will resume only after I end the Outlook.exe process through Task Manager. I have un-installed and re-installed Office 2000 with the same results as well as un-installed and re-installed ActiveSync 3.1 for the PocketPC and still the same results.

I can't find the cause of this issue and could use some direction. Your input is greatly appreciated.

Sincerely,
Rex Roper
scanpos@bellsouth.net

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Outlook taking 97%-99% CPU time

by dr In reply to Outlook taking 97%-99% CP ...

Go to http://office.microsoft.com/ProductUpdates/default.aspx there you will be able to update outlook, and all office products, but you will need the original files (either on CD or your hard disk)
Good Luck, and I have more suggestions if that doesn't work.
DR

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Outlook taking 97%-99% CPU time

by scanpos In reply to Outlook taking 97%-99% CP ...

OOOOhhhh!, I thought for a moment that you caught me with my pants down. I had not installed the latest updates and SP's for Office 2000 but I did have the latest updates and SP's for Windows 2000. Unfortunately, I still have the problem aftercompleting the Office 2000 Updates and SP's.

I have found that Outlook utilized 97%-99% of CPU time as soon as I access the calander and not in any other area of Outlook...just the calander causes the immediate saturation of CPU time when it is first entered.

Your answer does point out the proper diagnostic path...is the latest version installed with patches and service paks?
Next...

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Outlook taking 97%-99% CPU time

by dr In reply to Outlook taking 97%-99% CP ...

Since that failed, try using both of these free programs from sysinternals:
HandleEx now called Process Explorer:
http://www.sysinternals.com/ntw2k/freeware/procexp.shtml This will allow you to see all handles and dlls called by any process.
Yourproblem seems to indicate a default win2k driver or other default component is where the problem is.
The 2nd Program is CPUMon:
http://www.sysinternals.com/ntw2k/freeware/cpumon.shtml This allows you to diagnose The PRocessors activity in Real time, usually this is used by processor companys to test their CPU's.
When used with Process Explorer you can debug errors. It is no quick fix but Usually these programs help me debug problems all the time.
Good Luck and KIT
David Ruschinek

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