General discussion

Locked

Outlook truncates messages in HTML table

By TLI ·
I subscribe a few HTML newsletters. I recently re-installed Win98 and Office 2000. Now Outlook will not display the whole message. For most, headers and sidebar ads show up but the body content is blank. Others just cut off the table. Examples are the ClickZ Daily and Weekly mailings (no body content) and Inside PCMag (cut off half way.)
Suggestions?

This conversation is currently closed to new comments.

7 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

Outlook truncates messages in HTML table

by bschorr In reply to Outlook truncates message ...

What version of IE do you have installed? Also, what resolution is your computer set to display? You should try displaying at least 800x600.

-Ben-

Collapse -

Outlook truncates messages in HTML table

by TLI In reply to Outlook truncates message ...

I have IE 6.0 installed and my display is set for 1024x768.

Ideas?

Collapse -

Outlook truncates messages in HTML table

by TLI In reply to Outlook truncates message ...

I have IE 6.0 installed and my display is set for 1024x768.

Ideas?

Collapse -

Outlook truncates messages in HTML table

by ManISKid In reply to Outlook truncates message ...

Under outlook in the tools|options|accounts menu. Your account should be displayed here.

Open the properties for your acccount and go to the advanced tab.

Check if the 'break apart messsages' option is checked or not?

Collapse -

Outlook truncates messages in HTML table

by TLI In reply to Outlook truncates message ...

Thanks for your suggestion.
I don't find any "accounts" item under tools/options. I'm using Outlook 2000 with the Corporate/Workgroup configuration, so I also checked the account Properties under Tools/Services, but found no "break apart..." item. Also looked under the E-Mail Format and E=Mail options tabs in the Options dialog.
This still sounds promising, but I can't think of where else to look for the switch!
-- Lyn

Collapse -

Outlook truncates messages in HTML table

by palmerw1 In reply to Outlook truncates message ...

I have a similiar situation.

I have a mix of NT4 workstations (mostly SP6a with various hotfixes and security patches) and W2k Pro workstations (mostly SP2 with various hotfixes and security patches). All of the NT and most of the W2k machines are running Office 2000 (SP-1 with various levels hotfixes) with Outlook 2000 as their mail client. I also have some W2k machines running Office XP (pre-SP1) using Outlook 2002 as their client.

It seems that after I began updating browsers to IE6 and applying the patch (Q316059), problems started to emerge. Outlook 2000 clients are receiving truncated messages from Outlook 2002 clients. Long messages with a series of forwards and replies get truncated somewhere in the middle (exactly where seems to depend on the length and size of the message). The receivers (and the senders) do not know the messages have been cut off and are only aware of the problem when somebody who knows about the missing text or the message is cut off mid-sentence.

The problem seems to occur when the Outlook 2002 (XP) client sends the message as HTML. When the receiver's mailbox is viewed from a machine with Outlook 2002, the truncated portion of the message is magically visible and the whole message text is present as if nothing is wrong. When the exact same message is sent as Rich Text or Plain Text by the Outlook 2002 client, everybody, regardless of client (XP or 2000 and W2k or NT) can view and read all of the message. It appears that the entire message is sent, but is just not available for viewing on some clients. It seems to effect NT workstations with the greatest vengence.

One possible solution concerns the file "mlang.dll" Make sure that that all your computers are on the sameversion. The latest version is 6.0.2600.

This might clear up your problem. Unfortunately, it did not clear up mine. I am still looking.

Collapse -

Outlook truncates messages in HTML table

by TLI In reply to Outlook truncates message ...

Thanks for the reply. I couldn't duplicate your situation because I was running on Win89SE.
I recently installed Win2K and also reinstalled Office 2000, at which point my problem disappeared.
Not really a resolution, but there it is.

Back to Software Forum
7 total posts (Page 1 of 1)  

Related Discussions

Related Forums