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Outlook Web Access error msg

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5 replies

by twilliams141

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My remote have no problem accessing a tunnel to our LAN. the problem/error occurs when they try to access the Exchange server. When they do a 'get' for http://192.206.12.3/Exchange which should bring up the Web Access Logon page, they get this error:

error 'ASP 0115'
unexpected error
/exchange/USA/logon.asp
A trappable error occured in an external object.
the script cannot continue running.

My LAN has a Web server. The Exchange server has IIS and Web Access installed.

any ideas regarding this error would be appreciated.

Thanks

5 replies

by ovidiu

Even if I didn't had this kind of a problem, I would advice You to read Q194190 from Technet, which will detail You the causes generating this error. I think it is a problem regarding permissions and authetication issues with files and registry keys.

by curlergirl

First make sure you have the latest Exchange 5.5 service pack (SP4) loaded - this was a known error in earlier versions. If that's already in place or it doesn't solve the problem, you'll have to do some troubleshooting. One thing you could try to easily identify whether it's a permissions or authentication problem would be to temporarily add the IUSR_ user to the domain administrators group. If this fixes the problem, then it is definitely related to permissions or user authentication. You'll have to look then at the security settings for the Exchange/Web folder, the Inetpub folders and the web site itself, and the permissions and groups settings for the users involved. (Don't forget to remove the IUSR_ user from the domain admins group afterward!!) If this doesn't do it, try looking at TechNet article Q281674 (if you don't have TechNet, go to www.microsoft.com/technet and search for the article number). This is a general IIS troubleshooting article for that particular error that may help you identify what's causing the problem. Hope this helps!

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