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Outlook Web Access (OWA) Freezing

By dplante ·
We are running Exchange 5.5 on a Windows 2000 server. Faculty and Staff use MS Outlook and Outlook Web Access while on campus and when they go home they use OWA. I haven't heard or seen this problem occuring on campus however while at home many users have complained that OWA is freezing while they are working in their e-mail. For instance, they could be trying to create a new message, reading an old one, or trying to look in a folder and all of a sudden the system freezes. If you try to close out or stop the transimission of data and login again right away you cannot even get to the site. Wait a few minutes and you'll be able to get back into your e-mail until the next time it freezes. This has happened to people who have cable Internet at home, people who have dialup, and people who have the latest versions of everything (XP and IE SPx.x). I firmly believe this is not a user end problem. Is there anything specifically that I could look at to find out what is causing this freezing? This problem seems to be intermittent. Sometimes you can work for 30 minutes without a problem, sometimes the freezing will occur. The only pattern I see is that it affects users at home. Any suggestions?

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Outlook Web Access (OWA) Freezing

by curlergirl In reply to Outlook Web Access (OWA) ...

Have you checked your event logs or W3SVC logs on the Outlook Web Access server to see if there is anything in there indicating a problem? If they can tell you what time it was when they had a problem, then you can check the service logs to see if there is any indication of anything. For example, is there high traffic at that time (i.e., more than the usual number of OWA users logged on at one time)? Or could there possibly be some other process running on the server at the same time, like a virus scan or backup process that runs automatically at a certain time of night? Also, see if there is something specific they might be doing, like adding an attachment or opening up an email that has a certain type of attachment. This kind of stuff is very hard to troubleshoot, because you have to rely on the user to observe what's going on if there's nothing in your logs. Hope this helps!

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