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Outlook XP/2003 printing problems small font size since IE7 update

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Has anyone else experienced problems with random emails printing in small fonts from Outlook XP/2003?

No pattern seems to exist as an email from an external source can have the small font print problem (with no header) and yet the next email from them will be fine. If you copy and paste the email text (which “views” normally from Outlook) into word it prints normally.

On checking HTML settings for fonts, all users that have this issue are set the same as everyone else, ie medium text size.

Please let me know if you’ve experienced this…

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Clarifications

In reply to Outlook XP/2003 printing problems small font size since IE7 update

Clarifications

Outlook XP/2003 printing problems small font size since IE7 update

In reply to Outlook XP/2003 printing problems small font size since IE7 update

A number of users on my network have reported this issue since IE7 was rolled out in the last week or so. Uninstalling IE7 cures the problem, so that must be where the issue lies. I’m still investigating further and will post back here if I find anything more out.

Yes, I am also facing this problem…

In reply to Outlook XP/2003 printing problems small font size since IE7 update

Yes, since I installed IE7, my outlook 2003 e-mail printing is being reduced to a very small font.

I have tried to go into print and page setup, but to no avail.

I guess I’ll have to uninstall IE7…

Too bad…

If someone has a solution… please post..

Hammer… (can’t touch this).

Ditto, Here’s another workaround

In reply to Yes, I am also facing this problem…

You can disable font styles:
Open Internet Options. On the general tab, click the Accessibility button. Check mark “Ignore font styles specified on webpages”.

This will allow you to print headers on HTML emails.

Workaround causes other problems

In reply to Ditto, Here’s another workaround

When you make this accessibility change you mess up the style sheets for the websites so the webpages you’re viewing look distorted.

going back to the issue:

I’ve replicated this same issue with ie7 on several pc’s now. As soon as internet explorer 7 is installed printing html emails in outlook is completely screwed up.

Its not all html emails however. It appears to be html emails formatted in previous versions of office… ie… office 2000 and office 2002 html authored emails printed with ie 7 are screwed up.

I’ve tested and confirmed the issue is with older versions of office and ie 7.

Another workaround

In reply to Yes, I am also facing this problem…

In Outlook go to Tools | Options… and on the Preferences Tab select “E-Mail Options…” and mark the “Read all mail in plain text” option. That will fix all formating issues and should enable you to print properly.

Sounds like…

In reply to Outlook XP/2003 printing problems small font size since IE7 update

a fairly typicle M$ / XP problem. It seems like almost every time M$ does an up-date of any kind I have the same problem (or Worse)
A quick Question here? Is the Printer in question off an USB or the Print/Par-port? That does make a difference. I only have the problems on the par.port printer.
My solutions always involve redoing the settings card for that printer. (Start/Printers and Faxes/Printer#x/Properties/-)
Sometime times twice, (if it looks correct, change to something bogus, then redo as correct) that usally does it.

printer independent

In reply to Sounds like…

In my cases – headers not being printed, I tried network printers (KPDL), PCL, a USB Epson and printing to PDF.

Sounds like…-Double Post- Sorry

In reply to Outlook XP/2003 printing problems small font size since IE7 update

That’s not funny

Similar problem

In reply to Outlook XP/2003 printing problems small font size since IE7 update

I have a customer with a similar problem, and can replicate it.

IE7, Outlook 2003 and Exchange 2003 server (running on SBS 2003)

Some incoming HTML emails will not print the headers at all.

If I convert the HTML mail to plain text (only option) and send it back to myself, the problem disappears; if I then convert the plain text mail to HTML and mail it back to myself, it prints perfectly.

Thus, it has to be either something in the incoming HTML mail or it doesn’t happen for the internal domain.

The only clue I have is that the incoming HTML mails might contain extended character sets.

Printing the same emails from Outlook Web Access also shows the same problem – not surprising, because as far as I can tell, Outlook 2003 uses IE for printing of HTML mails (but not Plain or Rich Text). I deduced this a long time ago because if you print an email with a file attachment, plain text and rich text print the file attachment – icon and name, but HTML mails don’t (but do from Outlook Express).

Ie7 problem for sure…MS aware and looking at fix

In reply to Similar problem

I’ve experienced both small font prints from HTML emails, plus no headers etc on others, all since ie7 install.

I’ve read on another forum that MS are aware of the problem and looking at a patch asap – hope so.

Def not printer related as I’ve tried all sorts, network Xerox’s, local USB HP’s, list of printers used is endless and all the same results from users with this problem.

small print

In reply to Ie7 problem for sure…MS aware and looking at fix

it seems that i also have this problem printing from map quest. most other sites print ok

MS KB article?

In reply to Ie7 problem for sure…MS aware and looking at fix

Do you still have the link the that forum you’re talking about?

A microsoft KB article would be nice too, if you have it.

Thanks!

Yes I have this problem-random

In reply to Outlook XP/2003 printing problems small font size since IE7 update

Yes I just deployed 25 new units w/Office 2003 SP2 w/ IE7 and it didn’t take long for users to point out the problem.
what up!!

S

Yes I am getting the same problem

In reply to Outlook XP/2003 printing problems small font size since IE7 update

I found the same problem but it is random, in some mails only it prints very small fonts

HTML

In reply to Yes I am getting the same problem

You’ll find the problem relates to emails sent in HTML format (rich and plain text emails are fine).

Anyone know if Microsoft have sorted a fix yet?

Updates…

In reply to HTML

Still constantly watching out for updates from MS, but nothing yet…anyone have more info?

A workaround

In reply to Outlook XP/2003 printing problems small font size since IE7 update

I had the same issue (emails print way too small, and no headers). This is with Outlook 2003

I was able to print e-mails fine after I did the following:
-Tools, options
-In preferences tab, click e-mail options…
-Under Message Handling, check “Read all standard mail in plain text”
-Restart oulook, and you should be able to print e-mails fine. Hopefully we’ll be able to print in html soon.

Will give this a try, thanks

In reply to A workaround

I’m trying to “read all standard mail in plain text” option now…

Tried it

In reply to Will give this a try, thanks

It Works thanks.

It works, but does cause problems with HTML email graphics

In reply to Tried it

Ends up email pages with graphics turn up as text (as it’s being converted), that’s the only problem…not really a problem for users in my firm. Thanks.

SOLUTION Provided by Microsoft-This should fix it!!!!

In reply to A workaround

Microsoft has a beta hotfix available upon request but states that it also intends to include this global fix in its next service pack. Click their link for more details.

http://support.microsoft.com/kb/932538

MS KB 932538 fix for IE7/Outlook tiny printing

In reply to SOLUTION Provided by Microsoft-This should fix it!!!!

I have already tried that and it failed. I have tried all updates and patches to XP, IE7, & Office 2003. Nothing has fixed it. IE 7 is junk period.

Same Problem

In reply to Outlook XP/2003 printing problems small font size since IE7 update

I’m having the same problem. I’ve printed the same email from Outlook 2003 and Outlook 2007. The text on the 2003 printout in tiny and the text on the 2007 printout in normal. Have you found a resolution yet?

MS fix released

In reply to Same Problem

[embarassed mode]

http://www.ccrane.com/images/medium/magnifying-glass.jpg

[/embarassed mode]

🙂

The Microsoft Fix Part 1.

In reply to Outlook XP/2003 printing problems small font size since IE7 update

THere is a fix available for the no headers issue.

Check it out here:
http://support.microsoft.com/default.aspx/kb/931657

Unfortunately MS have not yet really really released the patch as you need to ring them first before you can get the patch.

DAVE

🙂

PS. I don’t think that magnifying glass pictures are especially helpful at this point. Whilst very funny, having misleading titles kinda irritate when people such as myself are under pressure to resolve issues. (I’m just shitty cause there isn’t a fix yet and I’m being hounded daily by people whinging at me and managers who won’t let me stop the rollout of IE 7.0)

Any small print in Outlook Hotfixes yet??

In reply to The Microsoft Fix Part 1.

I’ve been having the same issues after IE7 install. Received the hotfix for no headers in Outlook but still stumped on tiny print in messages sent in HTML. Please someone post whether this has been resolved yet if you know. Sometimes people forget to follow up. Thanks!

Same here..

In reply to Any small print in Outlook Hotfixes yet??

The outlook hotfix only fixed the header problem, the small font issue persists.

Any new word?

In reply to Same here..

Any word on a fix from MS yet?

Small Printing

In reply to The Microsoft Fix Part 1.

If the managers are forcing you to roll out IE 7 and they know it is causing a problem, they’re just asking for it. I’ve heard IE 8 Beta resolves it so you may want to try that on a “test system”. Good luck.

Small font print appear to be with email threads?

In reply to Outlook XP/2003 printing problems small font size since IE7 update

I have noticed that all the emails that my users have given me with the small font print usually contain 1 or more replys to the original email. Has anyone else noticed this? Also, does anyone have a work around that keeps the html format?

Microsoft Non-published Hot Fix

In reply to Outlook XP/2003 printing problems small font size since IE7 update

In researching this issue all morning, I found some information at http://msmvps.com/blogs/spywaresucks/archive/2007/03/18/689883.aspx regarding an unpublished Microsoft Hot Fix KB 932538. This article does not exist on Microsoft’s KB, but the hot fix does. I have applied it to a test machine and got improved results, however it did not give me the same font printout as emails that were not affected, but it was legible. It did still put in on 1 single page which may be a problem for long email threads.

Unreleased KB932538

In reply to Microsoft Non-published Hot Fix

Nice work.. but you are saying that the patch still shrunk the text to one page?

That’s still no good for me, then.. the users that are affected are usually trying to print a back-and-forth chain of RE: emails that should normally stretch to several pages.

When I set their Outlook to plain text it works, but that’s a lame fix. Nice work on finding the KB, maybe when it is released it will work better.

The hot fix is not complete

In reply to Microsoft Non-published Hot Fix

I called microsoft and stayed online for over an hour, i got the link for the hot fix concerning the outlook/IE7 print problem.

after installing it, the font became a little bigger, but still small 50 % compared to a normal printout.

the engineer told me to wait for a hot fix in the SP3 to be released in end of june/1st week of july……..

another work-arround, open the email you want to print, hit reply to, print the email and close it, it should work like a charme

The hot fix is not complete + another work arround

In reply to Microsoft Non-published Hot Fix

I called microsoft and stayed online for over an hour, i got the link for the hot fix concerning the outlook/IE7 print problem.

after installing it, the font became a little bigger, but still small 50 % compared to a normal printout.

the engineer told me to wait for a hot fix in the SP3 to be released in end of june/1st week of july……..

another work-arround, open the email you want to print, hit reply to, print the email and close it, it should work like a charme

just joined the club…

In reply to The hot fix is not complete + another work arround

Hi Guys,
one of our clients has this same problem, I did phone MS too, just to try to tell them that their hotfix is NOT resolving the problem….The parrot on the phone kept saying to me maybe they can resolve it if I go an pay ?199 for the first support instance….
Tried to put in those 4 reg keys manually: they did resolve the small print overall, but still, if the disclaimer was written in plain text, no wrapping, it cuts off half of it on the side.
Client said that printing in plain text isn`t satisfactory either, clicking on Reply or Frwd is too long….

Unpublished HF 932538 is a Fix

In reply to Outlook XP/2003 printing problems small font size since IE7 update

In continuing my testing of the hot fix, I added more threads to my test emails and they did go to 2 pages when printed. It appears that the fix has set a font limit, perhaps 6pt or 8pt on the shrink to fit option. My testing did span over to 2 pages in around an 8pt font. In further review, I noticed that each of the test emails had a confidentiality statement that was being truncated even at 8pt. I initiated a reply on the email and removed the confidientiality stmt and then printed the email and it printed correctly in 12pt. Hope this information helps.

The fix is not yet available according to Microsoft

In reply to Unpublished HF 932538 is a Fix

I called Microsoft Support several times about this issue and Customer Support is acting dumb about it. I finally insisted to talk to a support officer in the Outlook department who confirmed the fix is not yet available (that’s only 4 months since IE 7 is out !!!) and was promised to be emailed with a hotfix as soon as it is available. Can I suggest we all call Microsoft support in order to speed up the process – grab your phones people and claim your fix !!!

Resolution to small font problem

In reply to The fix is not yet available according to Microsoft

I was having the small font problem printing from aol webmail in IE7

Please see KB article http://support.microsoft.com/kb/932538/en-us
Scroll down to the section “More Information” edit registry as specified. But you manually have to add the key. It worked for me without installing any hotfix.

Or;
Copy paste and save the following text to a .reg file and run it.
—

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
“iexplore.exe”=dword:00000064

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
“outlook.exe”=dword:00000064

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
“WinMail.exe”=dword:00000064

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_STF_Scale_Min]
“Msimn.exe”=dword:00000064

—

Outlook 2003 prints in tiny fonts after IE 7 install

In reply to Resolution to small font problem

The registry edit did not work nor has any of the hot fixes, none of the updates or service packs worked either.

Reg Hack Works With Modification

In reply to Outlook 2003 prints in tiny fonts after IE 7 install

I tried the reg hack and, seeing no change, though it had failed. But then I went back and changed the decimal value from 75 (4b hex) to 85 (55 hex). It was actually working fine, I just needed to increase the value. If you change the decimal value to 100 you’ll know immediately whether or not it’s working. BTW, I also added this key to both HKLM and HKCU.

This worked!!

In reply to Resolution to small font problem

This fix worked like a charm for me.
Yay Regedit!
Thanks!!

FIXED!

In reply to Resolution to small font problem

i love you and all of the people on this thread!

fixed our issues in outlook 2003 and IE7 and printouts 🙂

RE: Resolution to small font problem

In reply to Resolution to small font problem

Registry fix worked great, No tweaks needed. 1 person has reported the issue and sure more to come, since we just upgraded less than 3 weeks ago to IE7.

IE7 & Outlook printing

In reply to The fix is not yet available according to Microsoft

i have gotten the same treatment. The hot fix should be called not fix because they don’t work. After emails and complaints, MS emailed me Saturday 1/26 saying my message has been forwarded to the manager of support specialist and they will follow up on this. IF they actually do contact me with a fix that really works, I’ll post it asap. Good luck everyone. If a resolve is found please post and let the world know!

Have you tried this?

In reply to Outlook XP/2003 printing problems small font size since IE7 update

When you are editing a mail with Word as an editor, and you are in the messagebody field, then you have at the top of the screen View, and then you have the option zoom, and then you can choose a percentage.
Increase percentage and try to print email

HTML-Code

In reply to Outlook XP/2003 printing problems small font size since IE7 update

We had a similar problem with some e-mails. After some ‘hard’ work with fixes and regestry I took the liberty to look into the source-code of several e-mails. I found the following:

The e-mails that printed fine, were e-mails that were send from within our network. Those e-mails do not leave the building. The others did. And with leaving the building, our disclaimer was added at the bottum. And the disclaimer seemd to course the problem. Within the source-coe I found the PRE-tag, which forced IE7 to print the disclaimer on only 1 line. We removed the tag and the mail printed perfectly. Some additional testing showed the same result.

I do not know if this solves all the problems, but it worked for us.

Outlook 2003 IE 7 small print

In reply to Outlook XP/2003 printing problems small font size since IE7 update

IE 7 is the cause. There is a hot fix and a registry hack that is supposed to fix the problem but neither works. KB Article 932538 claims to fix it but it won’t. Uninstall IE 7 if it is an option. The emails in question seem to be coming from people sending HTML emails using Outlook 2000 & 2003. M$ knows there is a problem but it looks like they’re not going to correct anytime soon. They have told us IE 7 works just fine with Outlook 2007. Pretty pricey to upgrade 100 + users.

Not a full fix but….

In reply to Outlook 2003 IE 7 small print

I’ve been keeping an eye on this post as I was starting to have a few users having this issue. I’ve tried various things but nothing really worked then I spotted IE8 Beta was out and fancied trying it… more for curiosity and it seems to resolve the issue. I’m not at the point where I want to role out to users but I thought I should mention this worked.
Alan

IE 8 fix

In reply to Not a full fix but….

If IE8 is anythiing like IE7 it will probably screw up more things & M$ will tell everyone to update to Vista and Office 2007 to resolve it. Let us all know how IE 8 works. I still use IE6. Hated IE7.

Impossible to read

In reply to Outlook XP/2003 printing problems small font size since IE7 update

Yes, I have this on my outlook at work, but nowhere else. I cannot find a way to fix it either. I would like to know what to do. I thought mine was because this place is still using Novell and my outlook sits as a shell over the Novell email. But apparantly not.
Tell me if you know what to do.
Thanks,
Debbi

Uninstall IE7

In reply to Impossible to read

If you want to fix it, uninstall IE7 & go back to IE6. You can set Outlook’s mail format to plain text, but the only absolute fix is go back to IE6. I did hear the IE8 Beta version fixed it, but I have not personally tried it. After what IE7 did, I didn’t want to see what all 8 will screw up. Oh I forgot to mention you can go to Office 2007 and that will fix it as well. M$ is trying to force everyone there. There is”supposed” to be a “fix” in early June. I’ll hold my breath for that one.

Yes i have the same problem

In reply to Outlook XP/2003 printing problems small font size since IE7 update

I have every one using this printer set the same but some email are so small when printed and some are fine absolutly no pattern at all

small print in emails after loading IE7 and still using outlook 2003

In reply to Outlook XP/2003 printing problems small font size since IE7 update

Had the same issue after upgrading to IE7. Clients where still on Outlook2003. I upgraded them to Outlook 2007 and it corrected the issue. Problem here is that if they are using Office 2003…there will be spell check issues within Outlook. Upgrade to Office 2007 also and both issues will go away.

Reponse To Answer

In reply to small print in emails after loading IE7 and still using outlook 2003

Try File, Page Setup, Memo Style, uncheck “Enable Shrink-to-fit.

Now..to thread jack a little…

In reply to Outlook XP/2003 printing problems small font size since IE7 update

I am having issues with web pages printing too small using IE7 and Win XP….the shrink to fit, show 100%, aren’t working right. Shrink to fit is not expanding teh size of the text. Teh 100% cuts off part of the web page…ideas?

[Author]

Replies