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Outlook Xpres & 2k Error <PLZ HLP>

By c_cooper ·
I have a workstation that is experiencing the following symptom in Windows ME using Outlook 6.

When you click the send button an error is reported as follows:

MSIMN caused an invalid page fault in
module <unknown> at dd31:0da0c120

The same also occurs if you double click on a message out of the message listing the preview pane works fine. The problem orginally occured with Outlook Express 5.0. I performed an upgrade to IE5.5 and no change. Upgraded to IE6.0 and no change. Likewise Outlook Express also was upgraded to 6.0. And the problem remains. Also I completely removed Outlook 6.0 from the machine using a KB article Q256219. And reinstalled with the same error.
I've renamed and removed every .dbx folder and the address book with no change in the error. Even removed and recreated both email accounts with no success.

Also when attempting to use Outlook 2000 it will generate a similar error as follows:

OUTLOOK caused an invalid page fault in
module <unknown> at dd3b:0da0c120.

Since the memory addresses were very similar I juggled memory chips around as well with no change in its status.
This occurs when your typing in the "TO:" column of the email or when you hit the send button.

I have a complete fault log of the events if anyone is interested. I've been through every knowledge base article in an effort find this. One article illuded to Quarterdecks clean sweep utility. That utility has not been installed.

Further steps included <end tasks> on all programs but Explorer and Systray. No new software has been installed. Virus scan's showed all clean. Using latest virus definitions. Searched Win.ini and System.ini. all startup files as well. Removed MSN Gaming Zone and MicrosoftMessenger.

The machine does contain Norton Corporate Edition AV 7.6.

If anyone can help i'd be forever in debt.

Thanks Cam

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