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Outlook98 error with Public Folders

By gnorstro ·
Setup: Outlook98 with patches. Exchange 5.5 SP3 on NT4.0 server SP5 with IIS4/OWA installed.

Problem: When editing a contact item within one of the Public Folders a user will receive the following error: "Application Error Instruction at 0x6e457836 referenced memory at 0xb9albc64. Memory could not be read." Outlook will then close. Sometimes the edit is made, sometimes not. It happens alot but not always. To rule out that it is not a problem with this one user we experimented with another user, this time not only did Outlook close but the "primary NT account" box for his account in Exchange was wiped out. After correcting this it was hours before he was once again able to access his mailbox. Our public folders aren't used much because the concept is still new but it appears that it might be just this one folder. What is happening here?

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