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Outside vendor wants to install software on in house workstations.

By BizMan ·
An outside vendor of products we sell wants to install software on in house workstations to access their product catalog online.

My respsonse to them was, "We have a lot of workstations being replaced, moved, or recycled. If there is any software that needs to be installed on any workstation, I need the ability to install it. "

The vendor says that the software is easily installed and wants me to schedule a time to meet with them at each location so they can install the software.

If this is a simple process, wouldn?t it be more efficient for me to simply install the software as I am installing a new workstation?

I think I have made a very simple and reasonable request. I need the ability to install it house.

Is my request is normal and customary for any network manager?

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What software do they want to install?

by CharlieSpencer In reply to Outside vendor wants to i ...

Geez, who's got an online catalog that requires anything other than a browser?

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Requires anything other than a brows

by BizMan In reply to What software do they wan ...

RE: >> Geez, who's got an online catalog that requires anything other than a browser?

That's exactly my point. It's a proprietary piece of software that used to access a catalog, and do ordering. Ah, why can't that be done through a web portal???

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Security

by shasca In reply to Outside vendor wants to i ...

Unless it's some kind of criminal databases that say maybe investigators, or law enforcement is only authorized to access. I'd say "drop Dead" no one but our IT dept will install/upgrade/access our equipment on our network.

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Control of the software on the network

by Dumphrey In reply to Outside vendor wants to i ...

is your right and responsibility, since its your @ss when something goes wrong.
You are well within your rights to say no, or to insist to install it your self.
Personally I would want more details on why it needs to be installed as opposed to as Palm said, accessed froma browser.

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You are well within your rights to say no

by BizMan In reply to Control of the software o ...

Yes, I am getting the empathy of my fellow IT Mgrs on this forum, but too often IT gets accused of being a road block, (or at least a speed bump) to progress by non IT management, when all we are doing, as you state, trying to protect our assets.

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Middle ground?

by jmgarvin In reply to Outside vendor wants to i ...

I think there may be something they aren't telling you, like, deploying our software is beyond hard and we need to do it or typically we don't deal with smart IT departments so we are trying to cut the number of support calls on simple things.

With that being the case, find out if they are willing to walk you through a deployment in your test environment and have you sign off you understand. If they do that, problem solved!

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