We have all heard complaints about it. Most of us have had to deal with a customer support system that is outsourced.
Well, below is a classic example of how the canned responses from such services really make both the outsourcer and the outsourced service look really, really foolish. The sad part is, the canned response shows zero indication that the customer support company even looked at what was supplied for details. [ shame on TR for having such poorly trained outsourced help 😉 ]
[b]
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
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Subject
a download not working
Discussion Thread
Response (EliS) 12/19/2007 03:58 PM
We are sorry for the problems you have experienced with the download. Our engineering team deployed a change to the directory that result in this error. They have corrected it now, and you should not experience the problem anymore.
Thank you for your patience as we worked to resolve the issue.
TechRepublic Support
Customer 12/19/2007 03:11 PM
This discussion thread has the issue detailed:
https://www.techrepublic.com.com/5208-6230-0.html?forumID=102&threadID=248144
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Question Reference #071219-000655
Product Level 1: Downloads/White Papers
Product Level 2: Downloading Issue
Date Created: 12/19/2007 03:11 PM
Last Updated: 12/19/2007 03:58 PM
Status: Solved[/b]
edited for formatting