Outsourcing started as way to cut corners save a few bucks, or was it just revenge on customers that call alot? Okay it really was to save money but some companies really did not put much thought into what they were doing and where they were sending calls. Send a call from an English speaking person to a spanish speaking call center and then have them try to solve your problem with a really bad accent.
Okay so it just goes on we know all the senarios. I wonder if there is a way to resolve the problem? If you use US tech support the labor costs are very high, and now most of the folks at tech support are the same ones you used to get connected to overseas? too funny. The new imigrants.
So where would you out source your call center? Should there be a seperate charge for tech support based on the quality your want? premium support pay an extra 20 dollars and get an American? What about Canada? they speak english? don’t they? About Antigua? used to be a British Colony Endglish is pretty good here, and they are pretty computer savey.
I havent heard of any tech support down under?
