A user complains that he can’t send email from Outlook Web Access using his laptop computer. He is able to read his new messages but when he tries to send a message, the dialog box closes and the message is not sent.
I’ve logged into his Outlook Web Access email account and have sent email successfully. He works from home, so I had him try using another computer in his home and he was able to send email on that computer. He’s also able to send email out of Outlook Express on his laptop using a personal email account.
I suspect he either changed a setting in Internet Explorer (he’s running version 7), but I have no idea how to troubleshoot this problem. I’ve read on the Internet that people running Vista are having trouble with OWA but he’s running XP Professional.
He’s about as computer illiterate as you can image, so I don?t want to try to walk him through things like reinstalling Internet Explorer, etc, because he might do something wrong and mess up his computer worse than it is. He lives in another state far away so he can?t bring in his computer for me to work on it.
What setting or plug-in or corrupted file could cause this problem?
Any suggestions would be appreciated.
Thanks.
I thought I should add that we are running Exchange Server 2003 SP2.
