Last week our server was having some issues. During this, we did an error check on the main drive array. If I recall correctly, the error check came up with several permission issues on step 4 of 5. After a PSU change and moving a user share to another array, most things seem to have settled. But now only Administrators can login to Outlook Web Access. Non-admins get “You could not be logged on to Outlook Web Access. Make sure your domain\user name and password are correct, and then try again.” The non-admins are part of the mobile users group, so should have access, but don’t.
We are running:
SBS 2003 sp2, no service pack 1
Exchange 2003 sp1
IIS 6.0
I’ve tried:
http://support.microsoft.com/kb/843539
http://support.microsoft.com/default.aspx?kbid=883380
http://support.microsoft.com/kb/327843/en-us
At one point, I had two non-admin users with the same permissions working, but, one had to login as user1@domain.lan, the other only as user2. I reran “configure e-mail and internet connection wizard” after this and neither user was able to connect again. This is why I think the CEICW problem is related to the OWA problem.
CEICW fails during the firewall portion of the setup. Event viewer has no information about the failed setup. I checked the rraslog.txt and the error portion is:
*** Running IExpress to build the package returned ERROR 80004005
*** ERROR: Cannot delete temp directory CMP1DFD.tmp
Specifying error location (in CMAK) returned OK
*** CRRASCommit::CommitCMAK returned ERROR 80004005
*** CRRASCommit::CommitEx returned ERROR 80004005
Error 8004005 is very unhelpful. The only thing applicable that I could find on google is that it’s an error with running something from the clientapps directory. The registry key is pointing to the correct spot, and that spot seems to be populated with program directories, although I’m unsure of the specific one it wants.
I’ve also noticed, when I run CEICW, the websites in IIS are stopped. I have to go into IIS and manually start them again.
Sorry for the long post, I guess the issue is that my users cannot access Outlook Web Access and the things I’ve done and additional problems I’ve had trying to fix it. I feel a little lost on what to try next. Any help would be greatly appreciated.
