I am currently involved in a project to give OWA (Outlook Web Acces) e-mail to over 20,000 users world-wide. Users already have IE5.0 as their browsers, but have never used e-mail before. We have no plan at present to add any additional support personnel. The timeline is also extremely aggressive – 2 mths. Does anybody out there have any experience with rolling OWA to this number of non-PC people ? How was support impacted ? Does anybody agree with my thnking that this is completely insane ?
