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Packard Bell IGo 6204 memory issue

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by 22048179042880848589126767153620-22048179042880848589126767153620

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I've just tried upgrading my above laptop from 256mb ram to 512mb, but when i start it up, it says there is still only 256mb. I got the memory from crucial.com who i have bought from before and never had any problems with. What could cause this issue?

Simon

7 replies

by thechas

Did you buy the specific Crucial RAM recommended for your system CT526625?

If not, that could be your problem.

Alternately, check your system specifications with Packard Bell. Your sub-model may have a limitation. Or, need a BIOS update.

Chas

by thechas

I recommend that you contact Crucial. They might have sent you RAM that works with most systems, but you may have a revision that requires different RAM.

Chas

by 22048179042880848589126767153620-22048179042880848589126767153620

I have contacted crucial and they say it is the correct memory. I have gone into the BIOS and it reads 192mb (64mb graphics) although i have put a 512mb memory stick in on its own. I have been told it may be the BIOS and to update it which I have and it still shows 192mb. I have checked on msconfig -> boot.ini -> advanced options-> /maxmem= to see if it was ticked and it wasn't so thats ok. Anyone ideas? Because I am stumped.

by thechas

Well, at this point, it does sound like a BIOS / hardware issue.

I'm afraid that all I can recommend is that you contact Packard Bell and see what they have to say. It could be anything from your specific model and version not supporting 512MB DIMMs to an actual hardware problem on the system board.

PB might also have a "hidden" BIOS update that they need to provide you with.

Sorry if this isn't much help. But, there is not much else we can do unless someone has experience with your specific model.

Chas

by thechas

Looking over the support pages for the 6204, I have renewed concerns that the Crucial RAM might be the problem.

The latest version of the BIOS is dated 29-10-2003.

From the age of the hardware, it is possible that Crucial has made an error in the memory chip density that is compatible with your system. (Note: The error could be in PBs documentation.)

Comparing your old 256MB DIMM with the new 512MB DIMM, does the new DIMM have twice as many memory chips on it?
If the new DIMM has the same number of memory chips, and especially if it has fewer memory chips, it might have too high a memory density for your system.

Unless the new DIMM has twice as many memory chips, I would complain to Crucial until they send you RAM that is compatible with your system.

Chas

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