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Palm problem since joining domain

By Sue T ·
can't uninstall or install to user
the computer is running Windows XP Pro sp2. We have just added Windows 2003 server and Active Directory. To join this person to the domain I had to copy his profile to the AD user on the computer. Everything works fine except for Palm Desktop which works fine under his old user account. I have tried to uninstall and reinstall in his new account but I get error messages when trying to do either. What all do I have to delete in order to be able to reinstall Palm on this computer so he can use it? Or is there something in his old user profile that possibly didn't get copied or moved that I can just move to the new account to get Palm Desktop to work for him?

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by p.j.hutchison In reply to Palm problem since joinin ...

Add the user's domain a/c to local Administrators group. Get the user to login and set up Palm again. Once's its working, you can then remove user from admin group.

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by Sue T In reply to

Poster rated this answer.They are part of the administrators group on the local computer. I am looking for what I may have to delete in the registry in order to be able to reinstall Palm as at this time it will not let me uninstall or reinstall Palm as it is looking for the msi package which I can not find any where. When I try to install over top of the previous installation it tells me it can't uninstall the older version and since I am trying to install the same version I don't get that and when I try to do an uninstall it also won't let me because it is looking for the package and can't find it.

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by p.j.hutchison In reply to Palm problem since joinin ...

See following articles:

http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=69,E=0000000000239192346,K=3546,Sxi=8,Case=obj(1844)

or
http://www.metacon.ca/bcs/view.php?page=reinstall

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by Sue T In reply to

Poster rated this answer. Please see my comment.

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by Sue T In reply to Palm problem since joinin ...

I found the following website and download. It worked great and allowed me to uninstall/reinstall without any problem. http://software.sfcc.edu/palm/PalmDesktop41%20for%20Win.exe
Thank you all for taking the time to respond.

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by Sue T In reply to Palm problem since joinin ...

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