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Pass-through not working with Program Neighborhood 10.1(Citrix)

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I am having issues with certain users unable to use pass-through with the program neighborhood client on their pcs. Everything seems to be set up correctly and it is not happening to all users. Any info would be greatly appreciated.

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by thumbsup2

... have each person go into the options, once logged in, and set the screen size to 95%.

We've had the same difficulties and this solution seems to work 100% of the time.

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