Please give me some tips on dealing with passive-aggressive behavior. The staff members refuse to discuss, or even admit to any problems.
I am a project manager with no direct reports. Instead, I must borrow staff from oher managers (both IS and users). I am careful to put all information requests and deliverables assignments in writing. I follow-up my emails by discussion with the managers and the staff. I have no hire/fire power, but I am responsible for time and budget of my project.
How do I deal with unacceptible work, e.g., poor quality deliverables or ignored assignments. Staff excuses range from “I didn’t understand,” (but never asked me any questions) and “I asked Jane to do it for me,” to THE MOST irritating, “I don’t remember [any assignment/conversation].”
Any advice for me???
