Software

Ask something
Discussion Locked

Password Authentication Problem

0 helpful
4 replies

by aspowell20

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

I have a Dell Laptop, Inspiron 8000. After giving it to a friend to use, the system refuse to boot up when I tried to use it. Instead of booting, it displays the following message on the screen:

THIS SYSTEM, #3T5960J-595B, IS PROTECTED BY A PASSWORD AUTHENTICATION SYSTEM. YOU CANNOT ACCESS THE DATA ON THIs COMPUTER WITHOUT THE CORRECT PASSWORD. PLEASE TYPE IN THE PRIMARY OR ADMINISTRATOR PASSWORD AND PRESS ENTER.

Pls, how do I solve this problem. It doesn't even get to setup stage. My former password can no longer open it. I won't mind if I can reprepare the harddisk. But how do I reach that stage.
Powell.

4 replies

by p. dickason, cne, mcse, cca

Sounds like he might have connected it to a windows network that uses group policy. You can specify log on messages like that before the actual logon screen. Which version of Windows is this?

by cg it

Could be an interactive log on message from a Windows based network in conjuction with that would be the CTL+ALT+DEL requirement to enter user name and password. If you don't have an Ok button or the Windows Press CTL+ALT+DEL log on screen with it, I would venture it's a Personal Identity Management program like a "Smart Key" or "Smart Card".

by cg it

you might be able to reset the BIOS if they have a reset jumper [don't know myself] and /or pop out the CMOS battery and let it sit for a while. Might work, might not.

This discussion is closed to new replies.