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Password problem

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by keithndi

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I just put in a Syslink 4 port router. Everything seems to be fine. I login to Windows with a password. I can see the network, I can share files, I can get onto the Internet fine. The problem is checking my e-mail. It says my password is invalid. If I log-off Windows, and hit the escape key, instead of typiing in my password, I can check my e-mail just fine. But I can no longer access the network because I didn't type in my password. What's going on? The tech's at Syslink, and at Cox Cable were both unable to help. Does anyone have any idea's?
Help, Keith

6 replies

by whw

I had a simular probably w/Cox. I solved mine by using the FQDN (fully qualified domain name) for the mail server instead of the short name "mail".

Check the name of your cox subdomain, it should be something like city.state.home.com

I'm from Virginia Beach, so my mail server was: mail.vbch1.va.home.com

If that doesn't fix it, go to the Cox/Excite homepage and enable the netmail option. Then the server will be netmail.home.com.

Good luck

by whw

I had a simular probably w/Cox. I solved mine by using the FQDN (fully qualified domain name) for the mail server instead of the short name "mail".

Check the name of your cox subdomain, it should be something like city.state.home.com

I'm from Virginia Beach, so my mail server was: mail.vbch1.va.home.com

If that doesn't fix it, go to the Cox/Excite homepage and enable the netmail option. Then the server will be netmail.home.com.

Good luck

by whw

Sorry about the double-post the proxy-server setup here at work does that occasionally.

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