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PC crashes when recording CD or DVD

By peter ·
Every time I load a CD or DVD into the PC to write data to it, the drive begins to read the empty CD/DVD and then crashes to a memory dump. I changed the drive for a new one - no difference. Loading pre-recorded or media with data on it is OK - the drive reads it. I now have 2 machines with exactly the same symptoms. One is SATA and the other is PATA.
It's a frustrating mystery. Any suggestions will be welcome.
Thanks

Peter

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What burning software are you using ? ...

by OldER Mycroft In reply to PC crashes when recording ...

If you have two systems with the same symptoms it is unlikely that you have a double hardware problem, but highly likely you are using the same burning software in each machine.

Or you may have bought a batch of bad optical media.

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Media is OK

by peter In reply to PC crashes when recording ...

The media is fine in other machines where there is no hardware problem. Both PCs have a variety of burning software on them (Ashampoo Burning Studio, Windows Media stuff and others) BUT... the crash occurs before any burning software is engaged. The problem with both machines only started recently (no significant hardware changes) and worked OK previously.

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Not a hardware problem if you've already changed the drive

by OldER Mycroft In reply to Media is OK

More likely there is some form of conflict or a corruption of the drivers.

Have you checked the Event Viewer? The timeline around the time of the system crash might give a clue as to what happened.

Check in Device Manager for any entries with Yellow or Red warning markers (either question marks or exclamation marks).

You didn't specify - what do the memory dumps tell you?

Odd - but I'd have placed my money on the media as the culprit.

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