General discussion

Locked

PC freezes when opening Outlook Express?

By dkstanford ·
I have a win98 machine that freezes everytime Outlook Express is opened. No mouse inputs, no keyboard inputs. I have to reboot the computer,(sometimes Ctrl, Alt, Delete works...other times I have to use the power button). I can't tell if it's OE 5.xx or 6.0. If it is 6.0, and I uninstall it and revert back to 5.xx, will I loose my address book and saved emails? Any ideas on what is causing the PC to freeze up?

This conversation is currently closed to new comments.

6 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

by sgt_shultz In reply to PC freezes when opening O ...

will it let you open outlook express in safe mode. if not, bet you have corrupt user profile or mailbox...i think there are startup switches you can use at command prompt to t shoot oe. check at support.microsoft.com or i will soon as i have a minute (next week!)

Collapse -

by sgt_shultz In reply to

OLEXP: Error Message If the Folders.dbx File Is Missing or Damaged
View products that this article applies to.
This article was previously published under Q233264
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS
When you start Outlook Express or attempt to send an e-mail message, you may receive one of the following error messages:


MSIMN caused an invalid page fault in module Msoe.dll


MSIMN caused an invalid page fault in module "unknown"


MSIMN caused an invalid page fault in module Directdb.dll


Msimn caused an exception C0000006h in module Directdb.dll


Outlook Express: The message could not be sent. There is not enough Disk space.


Unknown error has occurred. Protocol: SMTP Port: 0 Secure: No [SSL] Error: 0x800c0131
CAUSE
This behavior can occur if the Folders.dbx file is missing, damaged, or using the read-only attribute.
RESOLUTION
Rename the Folders.dbx file:
Click Start, point to Find, and then click Files or Folders.
In the Named box, type folders.dbx.
In the Look In box, click your primary hard disk (usually drive C), and then click Find Now.
Right-click the Folders.dbx file, and then click Rename.
Type folders.old, and then click OK.
Start Outlook Express. This creates a new Folders.dbx file automatically.
MORE INFORMATION
For additional information on how to troubleshoot the errors listed at the beginning of this article, click the article numbers below to view the articles in the Microsoft Knowledge Base:
238656 OLEXP: Err Msg: This Program Has Performed an Illegal Operation

253795 OLEXP: Error 0x800C013B When Sending a Message in Outlook Express

Collapse -

by dkstanford In reply to

Poster rated this answer.

Collapse -

by TheChas In reply to PC freezes when opening O ...

You can remove IE 6 and drop back to IE 5.5 SP2. Your mail files and address book will be intact as they are saved in a separate folder.

When you install IE / OE 5.5, you will create a new identity. You will need to import your saved messages, and possibly the address book.

Your saved messages are in .dbx files.
The folder location is along the lines of: C:\Windows\Application Data\Microsoft\Outlook Express\Identities\{a string}\

The first things I would check, are:

Do you have the latest video driver installed?

Does the video driver support DirectX 9?
(If the video driver supports DirectX 9, IE 6 should work.)

How much RAM and free hard drive space do you have?
And, how large are your .dbx files?

When OE opens, it expands ALL of the compressed mail files in your user identity folder.
If the sum of all the mail files exceeds available system resources, OE cannot open.

On a Windows 98 system, it is good practice to have no more than 1000 total messages saved in OE folders.

You may need to temporarily move one or more dbx files to reduce the amount of space OE needs to open.
Then clean out your mail folders and import the moved messages.

Chas

Collapse -

by infinitegod In reply to PC freezes when opening O ...

I had the same problem on an older system which I resolved by going to Options\General\Send Recieve messages and unticking 'Send and Recieve messages at Start up'.

Collapse -

by dkstanford In reply to PC freezes when opening O ...

This question was closed by the author

Back to Desktop Forum
6 total posts (Page 1 of 1)  

Related Forums