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PC Hang!

By rlck ·
a PIII 500. when i using ms Word, for a while then the pc will hang, after i reset the PC and the same thing happen, i'd try a couple of time, others application running OK, what could it be the problem?
i'd updated office SP3 but still facing the same problem.
will it be the RAM? Hard Disk? or OS?

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by thomas In reply to PC Hang!

Assuming you already scanned for viruses;
next step is to try reinstalling MS Word. One of the resets, may have corrupted a DLL for it.

The other thing which verion of Office are you using ? Is it compatible with your OS ? Shot myself in the foot too often.

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by w2ktechman In reply to PC Hang!

You may be able to run office repair. Open word, go to help and click on detect and repair. You may need the original cd's for this.

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by Duster52 In reply to PC Hang!

First, how much memory?

Second, what are you trying to do in Word?

If you have a small amount of memory and are trying to do something that requires a lot of memory (like graphics) then your computer will lock up.

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by rlck In reply to PC Hang!

MS Office 2000 Pro.
OS : Win 98.
when the word left a few minute (around 5 minute) the whole PC hang there.
i'd reinstall the office. but stil have the same problem.
pls assist

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by csmith In reply to PC Hang!

This usually is not enough installed RAM.
The best RAM configuration for Win98 is 384 Meg.
This problem is easy to troubleshoot.
Download Cacheman from www.cnet.com
(Cnet is the parent of TechRepublic.)
Look at the amount of memory used, as reported by Cacheman.
If you have no free RAM, use Cacheman to reduce the Disk cache to twice the cache on the hard drive.
In your case the HD cache is probably 2 Meg, so the settings are 4Meg Max, and 512K Min.
This is a guess based on the age of your PC.
You can find the actual amount of cache memory installed on your hard drive by going to the hard drive manufacturers' website. It is one of the specifications of the drive.

There is also a utility included with Cacheman to install settings to PCs with low RAM.
This is a temporary Band-Aid to get Word working.

More memory is probably going to be the best solution to this problem.

Note* The problem you are seeing is not an OS problem, and it is not the hard disk, unless the hard disk is full.

Regards, Chris

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