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PC Hangs when opening WORD

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11 replies

by alan.robinson14

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Whether I open a .DOC directcly ot open WINWORD.EXE (Office 97) the logo comes up then hangs. Ctrl/alt/del no effect have to press ctrl/alt/del three time to reboot.

Excel and other programs fine.
Though Checkit fails on step 13 checking internet connections.ie Page fault. Also right click no longer works on Start/Programs
I have reinstalled Office 97 and even reinstalled windows 98. No effect same problem.

Am I alone with these problems

Alan

11 replies

by frankp

On the surface, it sounds like you have a memory problem. based on the fact that you used the word "reinstalled" twice in one sentence leads me to believe that you may need to clean out your registry. WHENEVER you uninstall or reinstall a program, there are registry entries that stay resident. The more programs you remove, the more "cluttered" your registry gets. These nomad registry entries can cause memory leaks. Rather than trying to chase down these entries yourself, I suggest you purchase a tool like "Norton Utilities" and run "WinDoctor". This utility will find most of your invalid entries and repair tham automatically. I suggest that you run the utility directly off the CD. Installing Norton Utilities may bog your system down even further.

by parbo

uninstall word and make sure you delete the file called normal.dot. reboot and then reload word.
let me know how this works for you

by alan.robinson14

I copied a good version of "normal.dot" into c:\program files\microsoft office\templates and deleted one from the email directory c:\windows\application data\ etc
All is now well

Thanks

by rwlap

Insert Ofc Cd - then in Start>Run type the CD drive letter followed by setup.exe /y

If CD is Drive D, then in Start Run type
D:\setup.exe /y

This will reinstall Ofc 97 resetting registry without going through whole install, but will correct corrupted registry entries.

by yagar

Go to the Windows Temp and delete all the .tmp files. You may have one that will not delete (in use) then go to DOS and delete it

good luck

by angsax

Check that Findfast is not installed. If it is, deinstall it. You can go through the Office/Word setup and it's listed under Office tools.

by alan.robinson14

I always recommend that people remove "Find Fast" from Start up and whilst I agree with you it wasn't the cause of the problem. My guess is a Virus that changed "Normal.Dot"

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