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pc shuts down unexpectedly

By steve ·
I have a customer whos pc shuts down unexpectedly sometimes just by moving the mouse. It happens in various programs so i don't think it is a software issue. Any ideas would be appreciated.

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pc shuts down unexpectedly

by dmiles In reply to pc shuts down unexpectedl ...

First check the hardware to see if the power supply and cpu are operating properly.
The other option would be to check for any virus,also run scandisk to check the hard drive is not gooing out

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pc shuts down unexpectedly

by steve In reply to pc shuts down unexpectedl ...

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pc shuts down unexpectedly

by gutridgesj In reply to pc shuts down unexpectedl ...

we had a couple of pcs doing that.
for one pc, it was a hardware problem and we had to replace the m/b.
for the other pc, after finding no apparent h/w prob, we wiped the harddrive, fdisk, reformat, reload all the data, and it stopped.

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pc shuts down unexpectedly

by steve In reply to pc shuts down unexpectedl ...

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pc shuts down unexpectedly

by lkoppel In reply to pc shuts down unexpectedl ...

We had a pc that did the same thing it was a chassis fan causing a short. Once we replaced the fan the system ran fine.

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pc shuts down unexpectedly

by steve In reply to pc shuts down unexpectedl ...

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pc shuts down unexpectedly

by Gregory Pleau In reply to pc shuts down unexpectedl ...

As per the A+ Certification guide: "A computer that reboots occasionally probably has a faulty power supply".

I've seen that more than once myself too.

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pc shuts down unexpectedly

by steve In reply to pc shuts down unexpectedl ...

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pc shuts down unexpectedly

I see lots of good answers but I had a system with this problem and it was the cpu fan quit working and when the cpu got hot enough it would shut down the system.

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pc shuts down unexpectedly

by steve In reply to pc shuts down unexpectedl ...

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