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PC Troubleshooting

By malto ·
I get a fatal exception 0D at 030F:00002CB2 on a blue screen when I attempt to shut down my pc running windows 98. It instructs to press any key to continue but the screen goes black with white dots and hangs when I do. I end up having to shutdown manually. I have not installed any new hardware or software recently and cannot think of anything else I may have done. Any fixes?

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PC Troubleshooting

by cajundon In reply to PC Troubleshooting

Hi, How are you shutting down Windows 98? Are you closing all the programs, including all that are running in background? This would help out in Windows 98 shutting down.

Also go to Windows Update. The is a file to download to correct some of theproblems with Windows 98 shutting down.

You did not mention what Version of Windows 98 you have. While at Windows Update, if you do not have Windows 98SE, download it also. It correct some bugs and problems with Windows 98.

Take care and have a great day.

Don Thibodaux, Independent Computer Technology Consultant.

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PC Troubleshooting

by malto In reply to PC Troubleshooting

The question was auto-closed by TechRepublic

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PC Troubleshooting

by dmiles In reply to PC Troubleshooting

Make sure that you did not shut the machine down while disk was in A:\drive
A hardware error at times will show up at shut down when the video driver needs updating,so update the video driver.If this does not fix the problem look at knowledgebase at www.microsoft.com for fixes to shutdown problems.

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PC Troubleshooting

by malto In reply to PC Troubleshooting

The question was auto-closed by TechRepublic

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PC Troubleshooting

by Saxman642 In reply to PC Troubleshooting

I shall refer you to two Tech republic articles which look at this problem in detail:

Pop Quiz Solution: Why windows won't shutdown.

http://www.techrepublic.com/article.jhtml?src=search&id=r00320000424jed06.htm

Windows 98 shutdown problem
http://www.techrepublic.com/article.jhtml?src=search&id=r00320000626eng02.htm

and this is from Microsoft's website:

Windows 98 SE Shutdown Supplement from Microsoft
http://www.microsoft.com/Windows98/downloads/contents/WURecommended/S_WUFeatured/Win98SE/Default.asp

Hope this info helps!

Saxman.tt

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PC Troubleshooting

by malto In reply to PC Troubleshooting

The question was auto-closed by TechRepublic

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PC Troubleshooting

by wlakey In reply to PC Troubleshooting

You might check and make sure that rundll32.exe is not corrupt.... by extracting it from the windows cd or running
system file checker in win98 by Start-Run and typing sfc in the box and hitting enter. rundll32 controls all shutting down operations and many closing.

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PC Troubleshooting

by malto In reply to PC Troubleshooting

The question was auto-closed by TechRepublic

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PC Troubleshooting

by MrSid In reply to PC Troubleshooting

This dosn't sound like the 'normal' shutdown trouble. I would do a complete clean reinstall and if the problem persists I would suspect RAM, especially if the memory address is always the same.

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PC Troubleshooting

by malto In reply to PC Troubleshooting

The question was auto-closed by TechRepublic

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