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PC will not properly power off!

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by procounty

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The user has a GW-GP7-500 machine that was recently upgraded to Win2K. Plenty of RAM and hard drive space. BIOS is updated as well. Problem is, when he goes to the Shut Down command, and says ok, it clicks likes it's going off and the screen goesblank, but the monitor does not go into sleep mode, nor does the CPU truly turn off. The pilot lights on the front panel stay green, the fan still runs, and there is a blinking cursor in the upper left hand side of any otherwise black screen. In fact, the only way he can power it off is to hold down the power switch for about 6 to 8 seconds until it manually goes off (and it starts fine next time he powers on; no scandisk runs or anything else wierd). I have looked into the power management side of things and researched possible interferences, but all roads point to an incompatible BIOS, which is already current. I'm stuck; please help!

8 replies

by Former member

Have you tried going to control panel\power options\ APM Tab and making sure that Advanced Power Management Support is checked?

If it is checked then try unchecking it. If you uncheck it and the system starts to power down correctly then I wouldcheck the version of your APM and upgrade if possible.

Hope this helps.

by procounty

I appreciate the suggestions RAMAC, but when I do into the Power Options, Advanced tab, the only checkbox options I have are for "Always show icon on taskbar", and "alwyas prompt for password after coming off sleep mode". APM i think is a BIOS enabled feature? Thanks, Mike

by Former member

My previous post recommended going into the control panel\power options and then selecting the

APM tab

not the advanced tab. I agree that you also have APM capabilities in the BIOS and they should also be enabled but the ADVANCED POWER MANAGEMENT SUPPORT option controls the Operating System's use of the shutdown commands and such.

by procounty

RAMAC: Thanks again, but maybe I'm missing something? In the control panel feature for Power Options, nowhere in that dialog box is there any "tab" for APM; only Power Schemes, Advanced (which I commented on previously), Hibernate, and UPS. Pleaseforgive my oversight if I'm not getting something.

by maxwell edison

Greetings,

Microsoft has acknowledged some shutdown problems with Windows 2000.

SYMPTOMS:
You may experience one or more of the following symptoms:

When you try to shut down your Windows 2000-based computer, the computer may stop responding (hang), possibly on a black screen. Also, your computer may hang or may not power off when the shutdown procedure reaches the "It is now safe to turn off your computer" screen.

There is no Standby option when you try to shut down your computer.

Your computer hangs or you receive a "stop 0x9F" error message when your computer is in Standby mode.

There is no Hibernate option when you try to shut down your computer, and there is no Hibernate tab in the Power Options tool in Control Panel.

NOTE : Both Standby mode and Hibernate mode are not available when you start your computer in Safe mode. This behavior is by design because the Standard Display Adapter (VGA) driver is loaded when you start your computer in Safe mode.

CAUSE:
This behavior can occur when you have a third-party OEM device driver or service installed on your computer.

RESOLUTION:
To troubleshoot this behavior, view the following articles in the Microsoft Knowledge Base:

Q242495 Troubleshooting Advanced Power Management in Windows 2000.

Q246243 Troubleshooting STOP 0x9F Error Messages in Windows 2000.

Q259283 How to Use the File Signature Verification Tool to Find Third-Party Drivers.

If none of these articles helps you resolve the shutdown behavior, use the steps in the following sections to help you find the device driver or service that is causing the shutdown behavior.

See link for the rest:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q266169

REMOVE SPACES if any snuck into the pasted URL.

Maxwell

by procounty

Thanks Max:
This is the most comprehensive help directive I've read yet. Although it does not give me a direct solution, most likely I will find one in any of the above white papers you suggested. Thanks again!

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