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pcAnywhere stops aftr Incoming Call msg

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by edlevy

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I set up pcAnywhere for the first time on a user's machine. When I try to dial into it, it detects the call and says "Incoming Call" then goes a message of "Idle". I have set up a "host" on the host machine.

Both machines are running pcAnywherev.9.1.2 and Windows 98. The host has modem selected as its only connection mode and there is a caller set up for the remote machine with superuser priveliges.

(Also, a very basic question: I am right when to be calling directly from my modem to her modem, rather than going through her dial-up ISP, correct? She was sure I needed to be connected to her ISP, but then I just got a busy signal when I tried to dial in.)

I have one other question - though this may be a discussion - WHERE IS SYMANTEC ONLINE SUPPORT?!?!?! I've always hated it, but it seems to me that they used to have a facility for sending in a question to their techs and having it answered in the next day or three. Now all I can find is their Knowledgebase, which is frequently woefully inadequate.

7 replies

by saihib

"Ask Symantec" and telephone support for PCAnywhere 9.xx were discontinued on November 15, 2001

by wbrisendine

You need to be dialing the number to which the host machine's madem is physically loacted. Confirm that both PC Anywhere setup installations are using the same security options. (Right cick on the session you created/ Choose properties/ Choose thesecurity tab).

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