Mac OS

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Question

Pcoip Teradici on Macbook Pro M1 chip 2020

By quoctritran2000 ·
Tags: Apple, Mobility, Mac
Hi everyone, I’m using pcoip teradici software to work virtually. As far as I research, it may appear that pcoip will crash on illegal instruction on M1 Mac with PCoIP Ultra GPU Offload (I’m using Macbook Pro 2020 with M1 chip) due to conflict where Rosetta 2 cannot translate for M1 processor. There was an instruction on the teradici website “add a following line to~/.pcoip.rc: pcoip.enable_h264=0”. Is there anyone familiar with adding command line like this for the software ? Where can I enter this line on my Macbook ? Thanks!
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All Answers

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Re: file

by Kees_B Moderator In reply to Pcoip Teradici on Macbook ...

Seems that you should edit this file: ~/.pcoip.rc
Did you try?

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File creation

by quoctritran2000 In reply to Re: file

Hi there, I tried to research on that, but i’m not sure how to (or where to) create that file on the MacOS. Also, i’m not sure if i’m gonna mess it up

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Re: file

by Kees_B Moderator In reply to File creation

It should be present already and editable in your favorite text editor. If not yet present, just save it from the editor.

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From the horse of course.

by rproffitt Moderator In reply to Pcoip Teradici on Macbook ...

"Big Sur support now available, including M1 Macs (refer to release notes for details on feature compatibility)"
-> https://help.teradici.com/s/article/Cloud-Access-Software-2021-01-is-now-available

I can't sub for their own support but there are SIGNALS to us that:
1. You must be at the 2021-01 release for this to begin to work.
2. They have told use in so many words that not all features work.
3. Your mention of Rosetta 2 tells me you might be trying some outdated version.

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