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  • May 11, 2021 at 12:31 pm #2141561

    Pcoip Teradici on Macbook Pro M1 chip 2020

    by quoctritran2000 · about 3 years, 10 months ago

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    Hi everyone, I’m using pcoip teradici software to work virtually. As far as I research, it may appear that pcoip will crash on illegal instruction on M1 Mac with PCoIP Ultra GPU Offload (I’m using Macbook Pro 2020 with M1 chip) due to conflict where Rosetta 2 cannot translate for M1 processor. There was an instruction on the teradici website “add a following line to~/.pcoip.rc: pcoip.enable_h264=0”. Is there anyone familiar with adding command line like this for the software ? Where can I enter this line on my Macbook ? Thanks!

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    • May 11, 2021 at 12:46 pm #2412902
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      Re: file

      by kees_b · about 3 years, 10 months ago

      In reply to Pcoip Teradici on Macbook Pro M1 chip 2020

      Seems that you should edit this file: ~/.pcoip.rc
      Did you try?

      • May 14, 2021 at 3:34 pm #2412828

        File creation

        by quoctritran2000 · about 3 years, 10 months ago

        In reply to Re: file

        Hi there, I tried to research on that, but i’m not sure how to (or where to) create that file on the MacOS. Also, i’m not sure if i’m gonna mess it up

        • May 15, 2021 at 8:29 am #2412816
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          Re: file

          by kees_b · about 3 years, 10 months ago

          In reply to File creation

          It should be present already and editable in your favorite text editor. If not yet present, just save it from the editor.

    • May 11, 2021 at 6:13 pm #2412900
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      From the horse of course.

      by rproffitt · about 3 years, 10 months ago

      In reply to Pcoip Teradici on Macbook Pro M1 chip 2020

      “Big Sur support now available, including M1 Macs (refer to release notes for details on feature compatibility)”
      -> https://help.teradici.com/s/article/Cloud-Access-Software-2021-01-is-now-available

      I can’t sub for their own support but there are SIGNALS to us that:
      1. You must be at the 2021-01 release for this to begin to work.
      2. They have told use in so many words that not all features work.
      3. Your mention of Rosetta 2 tells me you might be trying some outdated version.

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