I have a number of Gateway PCs running Windows XP Professional, SP2. On a few, somewhat randomly, the shutdown feature doesn’t work. My users click Start and Shutdown. But, in most cases they never see (or don’t see before they become impatient) the choices to Logoff, Shutdown, Restart or Standby. I’m fairly certain 2GB of RAM is enough to aid these PCs in closing out open tasks.
In one case, the PC gets the shutdown choices and allows the user to select. But, when Shutdown is chosen, the PC will go through all the Windows Shutdown until you see nothing but a blue screen (not BSOD) and a mouse cursor. The Hard Drive stops spinning and the PC stays right there…ON. I’ve upgraded the BIOS from the manufacturer. But, the manufacturer is Gateway and they’re out of business.
Any thoughts?
