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PDFs printing junk in Citrix

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7 replies

by steve penn

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I have several users who when they try to print PDF's - it just comes out as wired characters and square boxes.

The only thing I can find is q267896 on MS Support, which says you must contact MS directly for a hotfix.

Is this the only way to remedy this as I loathe to sit on the phone to MS for hours.

Any help appreciated.

7 replies

by alpha-male

When you go to print the document, don't just click on the printer icon. Go under File>Print and then check the box on the right that says "Print as Image". Should fix you right up.

Good luck!

by blaznt2

I have found that many times PDF files won't print either from the Internet or from e-mail. Try saving to disk first then printing.

by steve penn

It seems the hotfix is the only way.

It's a knowb issue that from within an ICA session, the fonts in a PDF document aren't always sent to the spooler, hence the junk it prints.

Hotfix was quick, easy aand painless to apply and works a treat. Shame it took 4 days to get it out of Microsoft.

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