Thank you in advance for any help. I’m really stuck here.
I have now realized that for the past week and a half (at least) my clients have not been able to open my attachments. Several different clients are all coming back to me saying ‘my computer won’t open your attachment.’ These are coming from different email carriers, as well. I’ve had to resort to faxing important contracts (AAAH!) in the meantime.
The problem is nothing so simply as I’m using docx and they only have doc. I’ve saved the word files in a .doc format. I’ve submitted the files to Google Docs, and it’s uploaded them and created a doc, which makes me think that the file can’t be completely useless.
I have a Mac laptop that I run with Parallels software with Windows XP and Office 2007. I mostly only use the Parallels software, to be honest, because that’s where my database for work is housed. Parallels has always saved my files in a strange way. I’ve had to name the file with a .whatever extension for it to recognize the file. Though annoying, this hasn’t been an issue before. I’ve been sending/receiving files for a year now without issue.
With that said, any ideas as to what is going on? Could it be something like a virus? Any and ALL help is greatly appreciated!!
Thanks,
Hannah Cottrill
