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  • #2091356

    Phantom User licenses

    Locked

    by smccall ·

    When we check the license manager we notice that users we have deleted,(terminated employees)are still appearing to be using a license.
    Any suggestions to what’s going on ?

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    • #3880042

      Phantom User licenses

      by dc1 ·

      In reply to Phantom User licenses

      Not really any thoughts just a suggestion. Disable the License service on your servers. Unfortunately this service is more of a headache than a help.

    • #3879940

      Phantom User licenses

      by campbell ·

      In reply to Phantom User licenses

      I have had the same thing happen to me. I just went in and deleated the old users with the licenses and there was no problems…by the way how are you set up for DHCP? because I am wondering if there is a conection between your problem and having “infinite lease” for DHCP leases.

    • #3879854

      Phantom User licenses

      by jaystar ·

      In reply to Phantom User licenses

      The ugly truth is that delteing the user does not delete them from the license manager. Even if you revoke the license from the PDC in License Manager, you will be unable to remove them if you have more then one server. The second (or rest of your multiple, I have 13) server will gleefully replicate it’s ENTIRE usage database back to the PDC, and wham.. the deleted users are back in the license manager.

      What we have to do is follow this Knowledge Base article for each member server first,then the BDC’s, and finally the PDC.

      KB-Q185953

      This should rid you of your problems. (I hope).

      Jay Starling

    • #3879805

      Phantom User licenses

      by mteff ·

      In reply to Phantom User licenses

      We’ve had the same problem. Every so often I use this KB Article to reset License Manager in the entire domain.
      How to Reset License Manager Throughout an Enterprise. KB# Q194065

    • #3889141

      Phantom User licenses

      by smccall ·

      In reply to Phantom User licenses

      This question was closed by the author

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