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Philips USB Mp3 player problems

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by biswasani

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Hi, I have recently purchased a Philips mp3 player with USB storage (model SA1355/97).When I connect it to my Dell Laptops( 2 Dell Laptops at home) ,the USB drive does not appear in Windows Explorer.Device Manager shows the device to be working properly.I cannot see this drive in Disk Management either.Surprisingly , I connected the USB drive to 3 other similar Dell Laptops at my workplace.In all 3 cases , the device was immediately recognized and appeared under drive F in Windows Explorer.So the device is ok.
All other USB pen drives work with the USB ports of my Laptops,so there is no problem with my USB ports.
Can anyone suggest why this USB device works with some Laptops and not with all ?

6 replies

by older mycroft

I have experienced the same situation many times. Memory sticks or mp3 devices or hybrids (both mp3 and memory facility).

I have yet to find a definitive answer as to why some work and some don't.

by oh smeg

[i]Did you install the driver that came with the Philip GoGears in the second computer. Remember to install the driver before hooking the player to the USB port.[/i]

Not sure how right it is but it is something that should be done before plugging in any USB Device.

Col

by biswasani

This is a plug and Play device and separate driver installation is not required.Remember the 3 other Laptops where this worked by just plugging the device.
Philips User manual also says that no driver is required.

by older mycroft

As I previously posted there are no constants when it comes to USB devices.

I have encountered brand new 'out of the package' USB rem-sticks that one computer can 'see' but the computer sitting alongside it cant'see' anything at all.

There are children's books in the world that reckon the Moon is made of cheese - but we all know that isn't true. Why should the Philips Manual be any more trustworthy - they cannot possibly know about EVERY USB computer in the world.

by oh smeg

It's a matter of the individual computer. Also what USB devices are installed on the 3 computers that this unit works on? It's not unusual that different devices work with the same drivers once one has been applied to a computer.

For Example I've seen a new computer not pick up a USB device but another one that has had a USB Camera installed will pick up a RAM Stick, Thumb Drive or whatever else you want to call it. Provided a suitable driver has been installed the device will work and that USB Driver will be for something that appears to be unrelated to the device that you are attaching.

Col

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