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Ping from Remote Users to FTP server

By JoeyT ·
I have many remote users that connect to our FTP server through the
Internet. From time to time, it tells them they can not connect to us
because of an Internet error. I use the PING, FTP and Tracert commands
to see how they are connecting to us. I don't know what the PING tells
us except that it is a reachable address. Plus, we get their IP address
and try to ping them back and can't. What is that telling us? So in
essence, they can get to us but we can not get to them. Whatis that
telling us?

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Ping from Remote Users to FTP server

by DC1 In reply to Ping from Remote Users to ...

IF your remote users dial in through ISP's that isn't surprising that you can't ping them. The ISP probably has that port on there firewall/router disabled.

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Ping from Remote Users to FTP server

by JoeyT In reply to Ping from Remote Users to ...

The question was auto-closed by TechRepublic

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Ping from Remote Users to FTP server

by MCSE Lee In reply to Ping from Remote Users to ...

Sounds like a Firewall or Proxy somewhere along the route isn't letting FTP traffic pass. That could explain why it only happens "from time to time" - users are going through a different route each time they connect. Try to TRACERT back to them, andsee if you can figure out where the connection fails...

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Ping from Remote Users to FTP server

by JoeyT In reply to Ping from Remote Users to ...

The question was auto-closed by TechRepublic

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Ping from Remote Users to FTP server

by JoeyT In reply to Ping from Remote Users to ...

This question was auto closed due to inactivity

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