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Ping-TCP/IP tools not working

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by robmarks

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When i try and run the ping tool in w2k i get the following response: Response timed out.

I have tryed tralling the microsoft website, but as am yet unable to find a solution.

I am also having probs connecting to ISP (not a modem problem), and am guessing that the two probs are connected.

I would appreciate any assistance

Thanks
Rob

12 replies

by robmarks

I should also add the following: I have checked IP settings for my ISP account, and they appear to be in order. I have also searched the event viewer, but have found no entries that refer to TCP/IP errors.

by brian

Have you tried to ping 127.0.0.1?
You may not have TCP/IP installed or you may have some corupt files. If so uninstall it and reinstall it from the dial-up adapter.

by curlergirl

Are you on a local network? If so, can you ping other hosts on the local network? If not, it's a TCP/IP or NIC card problem. If you can, then your TCP/IP is installed and working properly, so that's not the problem. Is there a proxy server or firewall on your local network? If so, this is why you can't ping. Most proxy servers and firewalls block ICMP packets, including pinging. Try using tracert rather than ping and see if it works.

If you're not on a local network, then possibly TCP/IP is not working - try pinging 127.0.0.1 (the loopback address) to see if this works. If not, uninstall and reinstall TCP/IP.

If none of the above is true, then you have some other type of configuration problem or possibly a network problem.Would need more details on the hardware involved to go any further on this. Hope this helps!

by robmarks

Thanks for the advice. I uninstalled/reinstalled TCP/IP and i can now ping 127.0.0.1 (loopback). However I still cannot connect to ISP. I am using a Diamond USB 56k modem, which works fine on my other PC (win988), but it will not work on Win2000. The modems dials ok, but fails to connect to ISP, always returning an error678 code. I have tried all the obvious solutions, but to no avail. Any ideas? Thanks Rob

by curlergirl

Error 678 is a no answer, isn't it? Is the modem actually dialling out (can you hear it)? Have you tried connecting to a different dial-up server other than your ISP? If you don't have another number you can dial, try 800-853-7921. This is an Earthlink 800 number - you won't be able to be authenticated (unless you happen to have an Earthlink acct. that has 800 dial-in access), but at least you'll be able to tell if the server actually answers the call and tries to authenticate you. If you don't get to this number, then it definitely is something to do with your modem - could it be that you don't have the correct drivers installed for Win2K? Hope this helps!

by curlergirl

If you've already tried updating your modem drivers, etc., then I'd say it could be a phone line problem, also. Try a different line and/or jack if you can. Running out of ideas here, but if your modem is dialling out, then it seems more likely that it's either a modem setting that conflicts w/your ISP, or something is wrong at your ISP end. . .

by robmarks

Yes the modem is dialing out, but not being answered. I wish it was as simple as installing correct drivers. I am using the modem on my old w98 PC and it works fine, as does connection to ISP and obvioulsy phone line. I'll try that number u gave.Many thanks Rob

by exp

I had a similar problem on a win98 PC that I fixed today. The modem will dial out but the call will terminate and return a code (I forgot what it was). So I repalced the modem, this time I could login to my ISP but the IE5 will not browse and sites.When I try to ping my ISP it return time out error. So I removed everything (yes everthing) from network properties. Restated the PC and then add TCP/IP, dailup adaptor etc. Everything worked ok since. I think you are on the right track and may be you also have a faulty modem or driver. Try to remove everthing from your network property. I hope this will help you.

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