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Pinging issue

By ibnejohar ·
I am working in the graphic design company as system admin. my problem is one of the system having external land card through which user gives the print job and on board network card is uses for local network and internet.
Problem is i am not able to ping though this ip add with any other pc in the network and with server or internet's default ip address. but user able to do print job and he can access shared data but internet is not working and pc is not pinging with any of other computer in a network. but other computers able to ping with

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