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plextor 716-a ide cd drive not recognized

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by jumpsuit1938

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When selecting the "explore" option on my windows xp sp2 system, it does not recognize my plextor drive -- but asks the question-- "enter a cd in unit" even though there is a cd in the drive. When you select the drive, explore does not diplay anything on the drive. It doesn't register anything in drive ever?????
Has any seen this problem before and knows a solution.

4 replies

by Former member

Go into device manager.
Start > settings > control panel > system > device manager. And look for your drive in the "cd/dvdrom drives" section you will see that you might have a little red/yellow flag against it, if you have high light it and select "delete", when done do a re-boot of your computer. When re-booted it should install the software for your hdd.
If this does not work you will need to go into device manager (as above) and high ligh it and select "update driver software", here you will be faced with a page that you choose either to install from disk (computer hdd)or from the browse button you can install manualy from your software disc. Another way is to look for a update to your drive on the Plextor website. I hope all of this helps you. Please post back with anymore questions or problems.

by jumpsuit1938

Plextor DVDR PX-716A
Device type: DVD/CD-ROM driver
Mfg: (Standard CD-Rom driver)
Location: Location 0 (0)
cd rom (k) works
cd rom (e) plextor doe not work

Recovery routine I've tried:
1) Taked to Plextor and they said there are no drivers except what is supported by XP

They do have firmware upgrades which I downloaded and installed. Version 1.11 whoch when installed opened to draw to the plextor drive; plextor dvdr px-716a 1.10j is the tag line during upgrade. This upgrade forced the system to uninstalled the plexor software and set it up so that XP would reinstall it; By upgrading the firmware, it deleted the prior definitions and Windows displayed a msg that new hardware had been found. During upgrade it unloaded the plextor drive and opened the door hiding the cd rom. On inserting a cd and closing door, it made an effort to read the disk but gave up and a blinking yellow light began which I had not noticed earlier.

2) Peconet, I think the above covered what you said to do if I'm understanding it correctly? I have also gone into the BIOS and checked to see if any settings were strange but could not find any-- all the pertinent setting were set to AUTO.
Now when I try to access the drive using explore, I get and I/O error that says

E:\is not accessable
The request could not be performed because of an I/O error.

I went to the plextor site and it said the problem is:
TROUBLESHOOTING: Blink Codes Actions 2 amber blinks
Please follow all steps outlined below:

1. Re-boot your computer. Check again.

2. Make sure the disc is not upside down or scratched
3. Try a "known good" disc that can be read in another drive or could be read previously in this drive
4. If this is a recordable or rewritable disc, try another one from a different manufacturer

I changed cd disk to a dvd disk and I'm back to square one, the Explorer requests you insert a disk when one is already in the drive.

I am beginning to believe I have a hardware problem? To check it out, I will be removing my cd rom and putting in my son's computer. If it does not work in his compter either, it is almost for sure a hardware problem.

Thanks for your reply: Jumpsuit

by jumpsuit1938

The swapping of cd drives proved to me I have a defective cd rom and will need to buy a new one.
Thanks again Peconet for your quick response

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