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PnP BIOS extension error 39. Help please?

By SonyaSD ·
My laptop runs on XP pro.

In Devise manager I noticed that PnP BIOS has yellow warning icon on .

In General info tells me that Windows can not load the devise for this hardware because driver may be corrupted or missing.-code 39.

I did some search on the web about it but am not very good in intricate technical explanations I found and I hope to find help here


Some extra info:
The laptop works ok except I can't login on web with my dial-up modem (don't know if it is related to BIOS error.

Can not use restore point because there was none, I made it now but it is of no use, of course.

A few day ago I did uninstall obsolete software and did registry clean up and general clean up with a program called Revo uninstaller.

I don't have anymore the original disk with Windows that came with the laptop.

Can someone tell in plain language how to fix this PnP BIOS problem, please?
Will be very grateful to anyone who help me!!!

Sonya

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Simple vs. complex answer

by Juanita Marquez In reply to PnP BIOS extension error ...

I'm guessing your "registry clean up" deleted your modem driver (the instructions that tell the modem what to do). I suggest you find a friend who can identify your modem type, download a new driver for you and install it from a USB key...unless you can connect to a friend's internet wirelessly. I'm assuming that is not an option.

I will give you some websites that may be helpful.

http://support.microsoft.com/kb/310123
http://www.modemsite.com/56k/drivers.asp

I also suggest once you get it running again, to purchase some kind of software to image or at least back up your system, and/or make a full copy of XP service pack 3 as soon as possible as it will no longer be supported by Microsoft and you may have problems in the future trying to find other basic drivers or files that XP needs to fix things.

Good luck!

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