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POP Lock Busy...?

By danielr ·
I have a customer that is getting the error message pop lock busy. I use a program in dos called xtelnet to check his mail. Sometimes I get the same thing. Sometimes I get through. His e-mail is stopping at the 4th one when there are 16 e-mails on the server. I think one of the e-mails is too large for Outlook Express to handle. The e-mail is 534381k. Is this too large for Outlook Express to handle. I have also heard that when e-mail does not come through the e-mail could be in the wrong format. Is this true and is there any way to check what format the e-mail is in? Thanks for your help.

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POP Lock Busy...?

by larryhyman In reply to POP Lock Busy...?

First step is to contact the provider. Some email accounts only have a 5 meg limit. (The provider can always delete the message from the server if need be. Next check the local machine. Sometimes ativirus software (like nortons) can wreck havoc on amachine that is getting big email.

Let's face it, after you find yourself in this exactly same situation a few times, you will know exactly what to do....

Larry Hyman

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POP Lock Busy...?

by danielr In reply to POP Lock Busy...?

I work for the Provider and the amount of e-mail he had in his inbox was well within the maximum allowed for his account. The total size of all his e-mail was roughly smaller than 1 megabyte. And he did not have any antivirus software on his computer. Thanks for trying though.

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POP Lock Busy...?

by hstahl In reply to POP Lock Busy...?

We used to have the same issue quite often when we had an external Unix server handling our email. For us it was usually that the message was too big and Outlook would choke trying to download it. A file was created on the server called username.pop in the directory that the waiting email was stored. Its normal for one of those to get created, but its supposed to get deleted after the client downloads the mail. If it fails, the file stays and their normal "inbox" never gets restored. A manual delete of the username.pop usually fixed things. At least on our system no mail was lost that way, it was all restored to the normal file (but you might want to copy it do a different name just in case).

Also, for us it was Outlook that couldn't download some attachments. I would then use Outlook Express to download them. Neither I or the ISP could ever come up with a "fix" for the problem, just the work around.

If you want to check the format of an email open them up on the server via pico or some other text editor and look in their headers. Somewhere in there you should see something like this:

Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit

That will tell you what format its in. But Outlook Express should be able to download it regardless, it just might not look right.

-Heath

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POP Lock Busy...?

by danielr In reply to POP Lock Busy...?
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POP Lock Busy...?

by danielr In reply to POP Lock Busy...?

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