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POP3 and HTML Formatted Messages

By germain ·
Here's my issue.....I have a Help Desk application that picks up mail via POP3 from an Exchange 2000 account. The mail originates from Outlook Clients using HTML format, and when the POP3 connection from the Help Desk grabs the mail, it pipes it into a Help Desk ticket with all the HTML code in plain text, making it very hard to see the actual message.

Here's my question....Is there a way to set an account on an Exchange server so that all mail comes into it as plain text only, stripping off all the HTML stuff, so that when the POP3 request comes in, it just grabs the text? I know I can set an Outlook client to do this, but I am not accessing this via Outlook, so it needs to be done at the Exchange server somehow.

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by loubu01 In reply to POP3 and HTML Formatted M ...

Hi
I have a similar issue. Have you managed to resolve this?
Regards.
Loubu01

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by loubu01 In reply to

I have a solution:
In Active Directory - select the USVD user - On the Exchange Advanced tab, click Protocol Settings. - For HTTP and IMAP4 uncheck "Enable for mailbox" - For POP3 check "Enable for mailbox" and uncheck "Use protocol defaults". Then, select Provide message body as plain text and uncheck "Microsoft Exchange rich-text format".

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