Last week the East coast experienced a major electrical power outage. Companies lost power and tested their UPS capabilities and IT as well as fascility support structure. The various IT support teams played a major role in keeping the data integrity intact. The Helpdesk also played a major role in communicating the status of systems and reporting any failures. I question have we taken full advantage of this incident to learn all we can in the face of another emergency such as this? I fear in some cases companies have forgotten the basics. Simple issues such as communicating emergency procedures to the user community i.e. shutting down the PC or reporting for work tomorrow. Has anyone encountered anything interesting that we can learn to avoid the next time this happens?
