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print buttons greyed out in Outlook

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by Member 35711908

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Very odd issue, I've searched and seen half a dozen other posts with the same issue here, but none of them ever have a solution which fixes it.

Happens on Win 98, NT and 2K, with Outlook 97, 98, 2000 and XP.

In any folder (inbox, sent items,contacts), the button and file menu command to print are both active, and will print whatever item is selected. After opening an item (contact, email, appointment, anything), the button and menu command are both greyed out. Hitting Ctrl-P will still print this item, but I'm sick of users forgetting this and calling again and again -- I want to fix it! I've tried technet and mskb, as well as all solutions listed in previous posts here. Anyone have further suggestions?

4 replies

by dklippert

This is no solution, but someone has suggested, add another Print icon to the tool bar using Customize. The claim is that when you do that one of the icons will be active.
It would be interesting to see if you have any luck trying that. Please report back.

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