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Print Server problem

By stergios_nik ·
Hello,

I am facing a strange problem with my print server. The print server device is connected on a HP 2100 printer.

The protocol used by the device is both TCP/IP & NETBEUI.

I can remotely administer the devide using a simple software program installed on a NT server which actually does the spooling job.

Recently I am experiencing a strange behavior from the device. For example, I am printing documents from many PCs and all these documents are placed in the print queue. The problem happens when the printer runs out of paper. The current job in the queue becomes paused. I load the printer with paper but the job is still paused and finally I get a printer error message (a network error occured, something like that). After that I switch off the printer and turn it on again. I noticed that the rest jobs in queue are printed without problems.

The problem appears when the printer runs out of paper.

Do you think that I have a network problem?
Do you think that the printserver device is faulty?

I have made the following settings to the PCS:
-Start printing after last page is spooled.
- Print data in RAW format
I have also made the following configurations to the print server device:
- Check the print queue for new jobs every 30 secs.
- Send new jobs to the printer every 10 secs.

Thanks.

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Print Server problem

by eemp In reply to Print Server problem

might be a driver problem. Have you got the most recent driver?

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Print Server problem

by stergios_nik In reply to Print Server problem

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Print Server problem

by bmiles In reply to Print Server problem

You didn't say what software you are using for the printer. Check to see if it allows two communication with the printer and the server. Next, is there a reason for you to be using two network protocols? Use only one network protocol, it will speed up your network because the computers will not have to check all protocol stacks to communicate. TCP/IP is usually picked because it is the protocol needed for the Internet and because Netbeui is not routeable.

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Print Server problem

by stergios_nik In reply to Print Server problem

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Print Server problem

by estebandelatorre In reply to Print Server problem

Perhaps you won't belive me but...
Try changing the printer cable!. Be sure that it is a fully bi-directional one.
(a cable from any less_than_a_year inkjet printer will be enought for the test)

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Print Server problem

by stergios_nik In reply to Print Server problem

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Print Server problem

by tbradley In reply to Print Server problem

1. Download HP Jetadmin.
2. Disable Netbui
3. Set "auto continue" to ON ( default is off
4. Invest in a second paper tray.
5. Set Jetadmin to auto notify someone when
paper tray 1 is empty. Tray 2 will allow
printing to continue until tray 1 is
re-filled.

There is nothing wrong with your printer, network, or print server. What happens is that when the printer runs out of paper, it reports an error. The 2100 does not have an
LCD readout for error messages, so after
filling the tray, the proper way to continue the print job would be to push the "go" button, the single big one.

With auto continue turned on, the error self clears after paper is loaded and the tray is closed. The printer does a quick self check,and sends back to the print server for the next job.

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Print Server problem

by tbradley In reply to Print Server problem

Just a side note, it's the single biggest
headache of Network printing. Since the
bugger doesn't sit on someone's desk, NOBODY
takes responsibility to do the daily chores,
ie, check paper, etc.

I've had network printers out of action for
days, and all the users are happily sending
print jobs... until 2 days later someone really gets upset, calls and complains, and
I go and find out that it's out of paper, or
a paper jam...... aaaarrrrgh.

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Print Server problem

by stergios_nik In reply to Print Server problem

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by stergios_nik In reply to Print Server problem

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