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print service stops?

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by seadogs

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We are having an issue with 1 windows 2000 pc printing to an HP color plotter that is running off a windows 2000 print server. The user can send 1 job and then the print service hangs up. If you go into manage computers, the service is stopped. You can restart and print 1x only. This is not occuring on any other pc's printing to that printer, nor on any other printers from this machine. Do you have any ideas as to what may be causing this? Thanks!

5 replies

by timwalsh

I'll ask the obvious questions first:
When you talk about the print services (I assume you are talking about the Print Spooler service) stopping, are you talking the local computer or the print server? There should be an error message in the System Log under Event Viewer in whichever computer the service has stopped. This could give you more information on what is causing the problem.
Is this the only Win2K computer trying to print to the plotter? Has this computer ever correctly printed to the plotter and this behavior just started recently? If this computer previously worked correctly, have there been any configuration changes to this computer lately? Have you tried uninstalling and then reinstalling the printer on this computer?All the information you give points to a driver issue with this particular computer.
While my answer may not specifically solve your problem, I hope I gave you some more things to think about and check out.

by gallaso

I agree, it totally sounds like a driver issue. Go to hp and download new drivers. Or you might even use windows updates to see if new drivers show up in there.

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