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printer causes reboot

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11 replies

by gillisbw

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Within the last three weeks, this problem has started. If I have my computer up and running, and turn my printer on, my computer reboots!

I have PIII, Win 98, using HP4 laser printer.

This didn't happen until about three weeks ago. Haven't loaded anything new; have only downloaded critical updates from Microsoft, and Norton Live updates.

Help?
Thanks in advance.

11 replies

by curacao_dejavu

Download the latest driver for your printer, if that doesn't work the culprit is norton.

regards,

note: you are not alone, since I downloaded the definitions files from norton +_ 1 dec only domain admins can connect to the internet. Try tell that to the symantec people :(.

by admin-stuart

Are both PC and printer plugged into the same surge protector, power strip, or whatever? Wonder if a power spike or dip could be the cause. Power fluctuations I believe will make the PC reboot if severe enough. If you change one of the units to adifferent electrical circuit, does that make any difference?

by cruncher_1

Turn the printer on first. Did you get any power problem when you turned on the computer? I agree that is sounds like a power problem.

Hope this helps.

by jhl4

Disable the your virus checker. Clean out all files from your temp directoory and clean out your cache files, if any. Turn on the printer BEFORE you boot and see whether the problem isn't fixed. If so, reload the virus program and reboot as you always do and see whether the problem persists.
Let us know what happens.
JHL

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